Client Liaison Administrators X2 (B5) at merSETA

Purpose:

• The position is responsible for providing effective, efficient, and comprehensive administration, secretarial and support service to the regional office central liaison, regional stakeholders, and managers to ensure that training and development initiatives in the regions are appropriately facilitated.

Key Responsibilities
The ideal candidate should be able to fulfill and perform the following key accountabilities and responsibilities:

• Sound, effective, and efficient administration of all records and information including to enable easy accessibility, accuracy, and comprehensiveness of information.
• Professionally attend, handle and response to all Stakeholder queries ensuring amiable and timeous resolution
• Completing Learner Registrations accurately and timeously ensuring all required information is captured accurately and according to procedure all information required is attached and saved for easy accessibility
• Efficiently and effectively perform secretarial duties to support sound regional administration
• Advise and support stakeholders on processes, procedures, and information relating to skills development issues
• Ensure the execution of project initiatives including ad-hoc projects, providing regional assistance to all merSETA, projects
• Maintain efficient office management processes aligned with secretarial best practices, involving record-keeping systems, correspondence, communication, and payment requisitionsAccurate capturing of information on the system, ensuring the database is kept up to date
• Efficiently and effectively generate reports as required to assist the office in achieving its targets ensuring accuracy of information
• Effectively and timeously administer all aspects of the suspension process for Apprentices and Learners
• Continuously track, monitor, and measure individual performance against set standards and performance targets

Qualifications and Experience
A 3-year Diploma (NQF Level 6) in one of the following fields—or an equivalent NQF Level 6 qualification that matches a 3-year Diploma in these areas:

• Business Administration
• Office Administration
• Commerce
• Project Management
• Training and Development
• 1 year experience in Administration and Customer Relations in a SETA environment

Knowledge and Skills

• Problem-Solving Skills
• Customer Service Orientation
• Technical Skill and Competence
• Attention to Detail Skills
• Collaboration skills
• Communication Skills
• Computer literacy with solid knowledge of MS Word, Excel, Outlook, and Database
• Knowledge and understanding of Skill Development Legislation

Deadline:10th March,2026