Client Liaison Officer at Value Logistics

Purpose of the Job

• The Client Liaison Officer is responsible for providing efficient customer service by managing collection requests, swiftly resolving queries and ensuring effective communication between departments.

Key Responsibilities 
Customer Relations

• Receive, action and resolve queries within 45 minutes and close off the collection
• Ensure details on a collection request are accurate
• Hand all unaccepted quotes to Sales to be followed through
• Manage and resolve all subcontractor and agent queries
• Receive and execute collection requests telephonically
• Ensure constant awareness of any operational difficulties and advise customers accordingly

Reporting

• Identify statistics required to assist in managing the branch
• Develop methods of being able to extract statistics information
• Constantly maintain available statistics
• Analyse all monthly reports
• Advise the Sales department of none/reduced usage by regular customers

Communication

• Encourage positive communication between departments
• Liaise with customers and Value Express to execute services of collection, delivery, query or quote
• Liaise with operations to ensure customers’ requests are carried out
• Liaise with Managers with regards to accounts on credit hold

Administration

• Ensure all daily report inputs have been actioned
• Ensure all billing paperwork is reconciled and handed to operations
• Receive quote requests on email and telephonically; action and close off within 45 minutes
• Receive all claim related queries, compile claim pack with information received from operations and hand over the claim pack to Administration Manager

Adhoc

• Assist in relevant operations/operational functions as required

Minimum Requirements

• Grade 12 (Matric)

Skills Required

• Detail-oriented
• Customer Relationship Management
• Statistical and numerical ability
• Excellent verbal and written communication skills