Fresh Openings at Value Logistics

Purpose of the Job

• The purpose of this job is to ensure that daily planning, routing and scheduling of vehicles is done. Handle all aspects of collections and delivery and ensure customer satisfaction by staying in contact and relaying all communications concerning the delivery and collection.

Key Responsibilities 

• To monitor and track all vehicles to depart and arrive on the agreed time schedule
• To ensure freight is collected and lodged by the respective logistics partners
• Ensure all Couriers checklists are actioned and debriefed; vehicles checked; mobile phones/devices checked, and all PODs are checked prior to debrief
• Maintain a presence on the warehouse floor while parcel sorting function is being performed, ensure freight is routed correctly and manifested correctly
• To always ensure that drivers have their valid PrDP with them
• Ensure that conduct is always both professional and beyond reproach and within the interests of Value and the client
• Ensure freight on floor reports are clear as well as 1x1x1 report
• Check on billing daily, this is imperative to close daily
• Stats reports done, updated and handed to operations manager
• To ensure that all non-conforming items are handled correctly as per claims procedure, advise and/or take corrective steps to prevent re-occurrence of damages/losses, all claims are actioned within 48 hours on conclusion in conjunction with the operations manager
• To immediately highlight any problems/issues occurring with any client to management’s attention, a non-conformance and management of the freight as per request from the various clients
• During debrief of vehicles, ensure effective debriefing of POD’s and collections, should a courier not return a POD, an immediate investigation must be instituted (not negotiable)
• Encourage professionalism at all levels (especially between Value clients) and peers, departments and branches

Minimum Requirements

• Grade 12 (Matric)
• At least 2 years relevant experience within a Courier environment
• Knowledge of Freight / Courier Industry

Skills Required

• Proficiency in Microsoft Office Suite
• Excellent verbal and written communication
• Planning skills
• Organisational skills
• Problem-solving skills
• Analytical thinking

go to method of application »

Purpose of the Job

• The Client Liaison Officer is responsible for providing efficient customer service by managing collection requests, swiftly resolving queries and ensuring effective communication between departments.

Key Responsibilities 
Customer Relations

• Receive, action and resolve queries within 45 minutes and close off the collection
• Ensure details on a collection request are accurate
• Hand all unaccepted quotes to Sales to be followed through
• Manage and resolve all subcontractor and agent queries
• Receive and execute collection requests telephonically
• Ensure constant awareness of any operational difficulties and advise customers accordingly

Reporting

• Identify statistics required to assist in managing the branch
• Develop methods of being able to extract statistics information
• Constantly maintain available statistics
• Analyse all monthly reports
• Advise the Sales department of none/reduced usage by regular customers

Communication

• Encourage positive communication between departments
• Liaise with customers and Value Express to execute services of collection, delivery, query or quote
• Liaise with operations to ensure customers’ requests are carried out
• Liaise with Managers with regards to accounts on credit hold

Administration

• Ensure all daily report inputs have been actioned
• Ensure all billing paperwork is reconciled and handed to operations
• Receive quote requests on email and telephonically; action and close off within 45 minutes
• Receive all claim related queries, compile claim pack with information received from operations and hand over the claim pack to Administration Manager

Adhoc

• Assist in relevant operations/operational functions as required

Minimum Requirements

• Grade 12 (Matric)

Skills Required

• Detail-oriented
• Customer Relationship Management
• Statistical and numerical ability
• Excellent verbal and written communication skills

go to method of application »

Purpose of the Job

• To manage and ensure the upkeep of the entire fleet. To manage the services as well as all the work that is carried out on a specific vehicle.

Key Responsibilities 

• The capture and management of the fleet servicing information
• The capture and analysis of refuelling and subsequent fuel consumptions of all Gauteng based vehicles
• The Consolidation and analysis of all fuel consumption on the national fleet
• Engaging with drivers to encourage better fuel consumption
• Forecasting servicing and refuelling requirements and the execution of said servicing and refuelling
• The capture and management of vehicle Work In Progress reports
• Assisting the National fleet supervisor with daily fleet planning
• Pre and post trip inspections of the vehicles
• The management of the overall fleet condition
• Ensuring that panic button tests are conducted at least once a month
• The checking of the vehicle checklists and logging queries daily
• Updating the vehicle KMs daily
• The management of vehicle COF’s, ensuring that the COF is complete 30 days before the expiry date
• The management of tail lift load test and services, ensuring that the load test is completed before the expiry date
• Facilitating the washing of trucks as per the arranged plan
• Consolidate and compile in-depth study on job card costs
• Reporting and investigation of Accidents
• Investigating, reporting and analysing fines
• Utilise the Value route planning software and mapping tools to design efficient delivery routes that minimise distance, fuel consumption and travel time
• Consider factors such as delivery schedules, vehicle capacity and customer locations to optimise route efficiency
• Plan and optimise transportation routes to maximise efficiency and minimise costs
• Track order status and proactively address any issues with the supervisors that may arise during the delivery process
• Ensure the vehicle trip sheets are submitted to the Supervisor and Customer daily
• Compile and reconcile planning statistics and submit them to Manager
• Updating and maintaining all driver related information
• Vehicle tracking

Minimum Requirements

• Grade 12 (Matric)
• Minimum 2 years’ experience in similar role

Skills Required

• Report writing and configuration
• Proficiency in Microsoft Office Suite
• Data analysis and analytical thinking
• Problem-solving skills
• Excellent verbal and written communication
• Strong Numerical ability
• Attention to detail

go to method of application »

Purpose of the Job

• The Regional Facilitator is responsible for delivering and evaluating high-impact training sessions and workshops across a broad range of in-house courses. This role involves the facilitation of courses and modules including but not limited to debriefing, fleet management, telephone etiquette, informal workshops, coaching, mentoring, product handling, MS tools, and minute taking. This role is highly mobile and will require frequent travel to conduct face-to-face training sessions and workshops.

Key Responsibilities 
Create a Safe and Inclusive Learning Environment

• Establish and enforce ground rules that promote respectful, inclusive, and effective communication among participants
• Foster an open, engaging and supportive learning atmosphere by encouraging active participation from all attendees, regardless of role, background, or experience
• Ensure that all training is outcomes-based, going beyond theory to practical application, with clearly defined learning objectives and measurable results
• Design and deliver training programs that promote real improvement in skills and on-the-job performance
• Conduct follow-ups after training to assess whether it has enhanced employee performance or contributed to skill development and integrate those insights into performance review processes

Facilitate Group Discussions

• Lead Discussions objectively by guiding group conversations in a neutral and unbiased manner, ensuring that every participant has an opportunity to contribute, regardless of their level, experience, or background
• Encourage Inclusive participation and create a safe space that actively encourages contributions from quieter or less confident participants, using techniques such as open-ended questions, breakout groups, or direct prompts
• Maintain focus on learning objectives to ensure that all discussions align with the session’s goals, redirecting conversations that stray off-topic back to the main subject in a respectful and effective way
• Manage the time through structured discussion segments with clear time limits and transitions, ensuring adequate time is allocated to each key topic without overrunning or rushing important points
• Moderate group dynamics and monitor participant interactions to identify and address any dominance, conflict, or disengagement. Facilitate respectful dialogue and ensure that all perspectives are acknowledged and valued
• Handle sensitive topics with professionalism and navigate complex, controversial, or emotional topics with tact and diplomacy, maintaining a composed and empathetic demeanour while ensuring discussions remain constructive
• Summarize and reinforce key points and periodically recap key ideas from the discussion to reinforce learning, clarify misunderstandings, and ensure participants are aligned before moving on
• Promote critical thinking to encourage participants to analyse, question, and reflect on the content being discussed by posing thought-provoking questions and presenting real-life scenarios or case studies
• Document key discussion outcomes and take or assign notes during discussions to capture important insights, decisions, or feedback, and share summaries with participants if needed

Deliver Engaging Training Content

• Present standardised training materials, deliver structured training sessions using approved materials provided by the Group Training team, ensuring consistency with organizational standards, compliance requirements, and quality expectations
• Engage diverse learning styles such as tailor training delivery to accommodate different employee preferences (visual and auditory), using tools and techniques that promote understanding and retention across all participants
• Use varied training methodologies, implement a blend of instructional strategies including interactive presentations, hands-on demonstrations, role-playing exercises, and facilitated group activities to create dynamic and effective learning experiences
• Promote an employee-centred approach and foster a training environment that empowers participants to take ownership of their learning by encouraging questions, peer collaboration, reflection, and practical application of concepts
• Integrate real-world examples: relate training content to actual workplace scenarios and job-specific challenges to ensure relevance, enhance practical understanding, and support immediate application
• Monitor employee engagement and adapt delivery: observe employee engagement levels and adjust facilitation techniques as needed to maintain energy, focus, and motivation throughout the session
• Promote safety practices: deliver training that reinforces the organization’s commitment to occupational health, safety, and environmental compliance. Instruct employees on proper procedures, risk mitigation strategies, and emergency response protocols as per industry standards and legislation
• Evaluate training effectiveness by conducting informal assessments (e.g., quizzes, group feedback, knowledge checks) during and after sessions to evaluate comprehension and identify areas requiring additional support
• Maintain training records and documentation, accurately record attendance, training outcomes, and participant feedback for audit, reporting, and continuous improvement purposes
• Prepare and present regular training reports to the Senior Training Officer
• Inform the Senior Training Officer promptly of any training cancellations

In-House Course Facilitation

• Conduct workshops on key topics such as communication and customer service

Deliver specialized training in areas including, but not limited to:

• Debriefing: Facilitating structured reviews of operations to identify lessons learned and support continuous improvement
• Fleet Management: Teaching best practices in vehicle and logistics operations, focusing on efficiency, compliance, and performance monitoring
• Telephone Etiquette: Training on professional telephone communication skills, including tone, clarity, call handling procedures, and managing difficult conversations effectively
• Informal Workshops: Facilitating short, focused sessions on topical skills or knowledge areas that respond to emerging organisational needs or staff requests
• Coaching and Mentoring: Providing guidance and support to employees through one-on-one or small group sessions aimed at personal development, goal setting, and performance enhancement
• Product Handling: Instruction on correct procedures for handling, storage, and transportation of products to ensure quality, safety, and compliance with company and industry standards
• MS Tools: Training on Microsoft Office applications (Word, Excel, PowerPoint, Outlook) to improve productivity and enable effective use of technology in daily tasks
• Minute Taking: Teaching skills for accurately recording meeting proceedings, action points, and decisions, ensuring clear and comprehensive documentation
• Provide in-house training as needed based on organisational training requirements

Develop Course Content

• Develop course content, which requires spending time on the floor with staff to observe daily operations
• This may include accompanying drivers on trips and assessing activities such as offloading at back doors to identify specific training needs
• Based on the observations, tailor training programmes to address real-world challenges and improve operational performance

Minimum Requirements

• Grade 12 (Matric)
• OD ETDP Diploma or relevant qualification
• Assessor certificate
• Moderator certificate
• Proven experience in training facilitation or adult learning, preferably within logistics, operations, or a related sector

Skills Required

• Strong understanding of fleet management, inventory control, and operational procedures
• Excellent communication and presentation skills
• Needs assessment and instructional design expertise
• Creative thinking and problem-solving ability
• Active listening and strong interpersonal skills
• Negotiation and conflict resolution skills
• Proficiency in Microsoft Office Suite
• Experience in delivering blended learning solutions (in-person and virtual)
• High level of business English—written and verbal
• Critical thinking and analytical skills
• High attention to detail

go to method of application »

Purpose of the Job

• Conduct all customer service work from maintenance to repairs, as per the Value job card.

Key Responsibilities 

• Conduct visual inspections and/or on board diagnosis during the pre diagnosis
• Receive the workshop job card and check its content for accuracy and understanding
• Ensure flat rates on repairs are adhered to
• Attend to office hour & after hour breakdowns
• Job card sign off
• Ensure all parts used on job is booked to job card, ie engine oils
• Prepare operating equipment and bring the necessary parts to the service bay
• Perform all maintenance services in accordance with manufacturer’s specifications and the maintenance schedule/maintenance computer
• Perform all visual inspections, calibration work, adjustments etc
• Identify deviations, irregularities and unusual wear and tear and initiate additions to order & feedback to the Workshop Foreman
• Reset maintenance systems as per internal processes and procedures
• Reset dismantled parts and prepare their return to supplier, if there are parts that can be reconditioned
• Inspect disassembled and dismantled parts and replace them with new or reconditioned parts
• Return parts (old/unusable parts) and document the work carried out
• Compare the current state of the vehicle with common production configurations and evaluate its technical condition
• Perform final checks on the vehicle being repaired, using testing and measuring equipment to ensure repairs have been carried out in full, and that the vehicle is roadworthy and functionally reliable
• Maintain professional conduct
• Assist in relevant operations/operational functions as required
• Ensure dress code is in accordance with company Standard Operating Procedures
• Maintain housekeeping standards on a daily basis
• Ensure standards of Health and Safety are maintained

Minimum Requirements

• Grade 12 (Matric)
• Must be a trade tested commercial vehicle Diesel Technician

Skills Required

• Able to utilise appropriate techniques and strategies in order to establish a positive image of own work area
• Can make basic inferences from customer usage patterns
• Able to apply business principles related to own work environment
• Able to deal with customers directly related to own functions/work area
• Able to implement business principles in own work area
• Able to identify hazards and handle them with direct instructions/guidance in place
• Able to apply basic Health and Safety procedures relevant to own work functions under direct supervision

go to method of application »

Purpose of the Job

• The Call Centre Agent is responsible for daily customer engagement, general customer care and active sales. The role involves the communicating of deals, selling of stock and up-selling to ensure a bigger basket of goods.

Key Responsibilities 

• Contact existing customers to place and capture orders accurately
• Communicate specific product or category drives
• Activate inactive customers
• Support the Key Sales team by contacting and selling to customers who do not get frequent sales representation due to being in outlying areas
• Actively promote and sell products/services to customers
• Hard selling of a bigger basket of goods
• Follow up on deliveries to ensure timely and accurate fulfillment
• Build and maintain strong customer relationships by providing excellent service and addressing inquiries or concerns
• Update customer information and order records in the system
• Collaborate with internal teams to streamline order processing and logistics
• Achieve sales and performance targets set by management

Minimum Requirements

• Grade 12 (Matric)

Skills Required

• Communication Skills (Verbal & Written)
• Negotiation and Persuasion skills
• Professionalism & telephone etiquette
• Customer-centric
• Problem solving abilities
• Organisational and time-management skills
• Ability to work independently and as a part of a team
• Business writing skills (correct spelling & grammar) & email etiquette
• Attentive listening
• Comprehension
• Conflict management skills
• Microsoft Office / typing / system navigation skills
• Strong administrative skills

go to method of application »

Purpose of the Job

• The Frontline Consultant is responsible for answering incoming calls efficiently and professionally and directing to the correct person / department. This role is responsible for delivering professional and welcoming front-of-house experience at Value Logistics. It involves managing visitor interactions with warmth and efficiency, ensuring all guests are assisted promptly and directed appropriately. The role also includes maintaining accurate branch contact lists, handling messages with care, and providing general administrative support as needed to ensure smooth daily operations.

Key Responsibilities 
Operational

• Efficiently and professionally answering incoming calls
• Actively engage with the caller, listen attentively and obtain the necessary information required to action and resolve the caller’s request
• Take a detailed accurate message if the contact person is not available
• Meet, welcome and receive visitors
• Ensure visitors sign in
• Track the correct contact person and/or department
• Stay up to date with company structures, functions, contacts and front desk processes and procedures
• Exceed customer expectations by exceeding the specified quality measures and customer satisfaction standards
• Ensure all calls are transferred or directed correctly
• Work in an organised and orderly manner
• Update the applicable visitor spreadsheets/ cleaner registers daily with complete, detailed, accurate and specific notes
• Ensure Global Contact List changes picked up is communicated to IT to update
• Ensure branch contact lists are up to date
• Read all email communication attentively, and respond where required
• Steer away from negligence, non-conformance, call/contact/query avoidance and/or fraudulent activity
• Ensure all administration duties are kept up to date and filed for future reference
• Build and leverage strong relationships with all internal departments
• Stay up to date with relevant information and knowledge of all Value’s products, policies, procedures and processes in order to provide accurate information to customers
• Maintain professional conduct
• Ensure dress code is in accordance with company Standard Operating Procedures
• Maintain housekeeping standards on a daily basis
• Ensure standards of Health and Safety are maintained

Minimum Requirements

• Grade 12 (Matric)
• 1 – 2 years relevant experience in a customer service frontline environment
• Fluent in English, Afrikaans and a Vernacular language (beneficial)
• No sanctions
• Clean credit record
• No criminal record
• Proven track record of delivering high levels of customer satisfaction (compliments and feedback beneficial)

Skills Required

• Strong verbal skills and telephone etiquette, (vocal impact, use of language, approachable, welcoming and helpful)
• Fluent in business English
• Good listening skills
• Computer literacy, Microsoft Office, typing, navigation skills
• Strong administrative skills
• Ability to handle difficult/irate callers
• Excellent communication and people skills

go to method of application »

Purpose of the Job

• This individual will be responsible for overseeing all aspects of tyre administration, including the accurate recording of tyre-related maintenance in the Embrace system. Daily duties will involve planning and executing tyre surveys to ensure that the rolling wheels of our Value fleet remain in excellent condition. This role also requires the unique branding of all tyres in the fleet, as well as recording and reporting any tyre-related breakdowns. Additionally, the candidate will manage staff productivity, control tyre stock levels, and conduct asset verifications and tool inspections to maintain high operational standards and efficiency.

Key Responsibilities 
Operational

• Ensure that tyre bay staff are productive during working hours
• Check attendance and complete the register daily
• Report absenteeism and late coming to the Tyre supervisor or Tyre Manager daily

Tyre Administration

• Opening & closing of tyre job cards on Embrace for all tyre fitment, surveys, rotations, and breakdowns
• Ensure all tyre transactions are recorded on the Embrace job card
• Ensure that comments are captured in the comments field of the Embrace job card
• Capture tyre swaps, tyre rotations, tyre assembly, tyre disassembly, and branch transfers accurately on Embrace
• Accurate capturing of data on job cards in terms of correct km reading by checking the service history & job card start & job end dates, change slips, tyre size and brand numbers

Check and report on the open job card daily

• Ensure completed job cards are scanned and attached to Embrace daily

Tyre Surveys

• Plan tyre surveys with staff and third-party service providers
• Ensure all vehicles are surveyed monthly as per the SOP
• Capture manual surveys on Intasect

Purchase orders

• Create purchase orders for tyre stock, accessories, tools & consumables, and breakdowns
• Ensure the correct documents are attached to purchase order approvals
• Verify all supplier invoices vs physical tyre received for 100% correctness
• Ensure all invoices are submitted weekly to the creditors’ department
• Report on all open orders exceeding 3 days
• Follow up daily on outstanding invoices and ETD

Stock Control

• The Tyre store is to be always locked & secured
• Ensure model stock levels are maintained daily
• Ensure all stock is accounted for daily, including consumables
• Discrepancies to be reported & investigated
• Accurate counting of stock during cycle counts
• Ensure that the bin labels are displayed on the rack
• Ensure all tyres are labelled & binned correctly
• Ensure all transactions are up to date daily
• Ensure faulty tyres are returned to the faulty warehouse daily
• Ensure tyres are branded before packing into stock
• Manage all tyre stock and consumables, ensuring the correct stock is stored, picked, and released
• Ensure tyres are sent to the factory weekly for retreading
• Ensure scrap tyres are transferred to the faulty warehouse daily

Spare Wheels

• Report missing spare wheels to BU manager
• Ensure all spare wheels are secured and sprayed red

Filing

• Ensure that tyre related documents are filled in sequence
• Ensure job cards are handed weekly to the Admin Department for scanning
• Ensure that new books for tyre surveys, change slips, & scrapping are controlled via a register
• Ensure old tyre survey books are handed back to the tyre Manager for filling
• Ensure that old change slip books are handed over to the Tyre Manager for filing
• Ensure that old tyre scrapping books are handed over to the National Tyre & Inventory Manager for filing
• All documents are sequence controlled & filed

Tools

• Tool Check to be conducted weekly

Asset Control

• Ensure that all tools are tagged and listed
• Do monthly asset verification for Tyre bay assets

Gate Pass

• Ensure that the gate pass references the purchase order or stock transfer number
• Ensure two signatures are on the gate pass

General

• Assist with queries & follow-ups
• Obtain the brand number for the new tyre from the Admin Manager/National Tyre & Inventory Manager
• Notify BU of possible abuse and warranties
• Report smooth tyres to the BU Manager
• Ensure punctures are resolved timely

Housekeeping

• Ensure the work area and Tyre store are always neat and clean
• Do daily inspections on tyre support van and report defects to the Tyre Manager

Health & Safety

• Do daily inspections on electrical equipment
• Do daily inspections on the first aid box
• Do daily inspections on roller doors
• Do daily inspections on the DB box
• Conduct a weekly toolbox talk and send the register to SHEQ
• Ensure the notice board is up to date
• Maintain a clean desk policy as per the POPIA Act
• Ensure that all safety rules and regulations are conformed to
• Ensure that you adhere to all company procedures and policies in respect of SOP and training, HR policies, dress code, smoking, and attendance

Minimum Requirements

• Grade 12 (Matric)
• 1-2 years’ experience in tyres and service advisor roles.

Skills Required

• Attention to detail
• Job Card Management
• Stock Control & Inventory Management
• Proficiency in Microsoft Office Suite
• Proficiency in systems (Embrace, Intasect)
• Excellent communication skills (Both Written and Verbal)
• Negotiation and Interpersonal skills
• Excellent mathematical and analytical skills

go to method of application »

Purpose of the Job

• Perform administrative duties and office support activities to facilitate the efficient operation of the sales function of the company.

Key Responsibilities 
Operational

• Ensure all quotes for tenders, FMLs, full distribution, fuel adjustments, labour increases, annual increases, and one-page urgent quotes are compiled, checked, and distributed according to company Standard Operating Procedures
• Receive quote requests and electronic tasks for acceptance and compilation
• Allocate number/close off quote on quote register (date sent out)
• Ensure quotes are compiled on the correct template and are handed over for checking
• Send checked quotes to the relevant parties
• Ensure all quotes and backing documentation are filed for future reference
• Ensure all quotes are filed with all backing documentation in relevant files
• Ensure one-page quotes are calculated using the customer’s current code
• Maintain professional conduct
• Assist in relevant operations/operational functions as required
• Ensure standards of Health and Safety are maintained
• Maintain housekeeping standards on a daily basis
• Follow the correct dress code in accordance with Standard Operating Procedures

Minimum Requirements

• Grade 12 (Matric)
• Computer literate

Skills Required

• Able to handle administrative procedures with minimal supervision
• Able to check own work

go to method of application »

Purpose of the Job

• This role is responsible for ensuring accurate and efficient processing of invoices, insurance declarations, and operational documentation within a logistics or shipping environment. The Invoicing Verifier manages billing processes, prepares customs and disbursement invoices, reconciles charges using internal systems such as Shipshape, and ensures all supplier costs are accounted for prior to invoicing.

Key Responsibilities 
Billing and Invoicing

• Prepare a second invoice for shipment and disbursement costs only when requested by the customer
• Capture customs invoices on the schedule as requested by the customer and scan the complete set of supporting documents for email submission
• Ensure that all charges are accurately billed and reflected on Shipshape balances
• Confirm that all supplier costs within shipment files have been recovered before generating the customer invoice

Statement Management

• Distribute daily, weekly, and monthly statements via email
• Ensure that read receipts are obtained for all statement communications

Filing and Document Control

• Ensure all relevant invoices and credit notes are accurately filed within shipment files.

Insurance Administration

• Ensure all insurance-related customers are invoiced correctly and timeously
• Prepare monthly insurance declarations and submit them to the Insurance Department for payment to the respective broker
• Scan and email all required documentation to the Insurance Department when requesting insurance certificates
• File all insurance declarations in the appropriate physical or digital files

General Administrative Support

• Maintain a high level of professionalism in all conduct and communication
• Assist with tasks in other departments as and when required

Minimum Requirements

• Grade 12 (Matric)
• Minimum of 2 years’ experience within invoicing
• Experience within the Clearing and Forwarding environment
• Proficiency in systems such as Shipshape
• Proven good accounting and mathematical skills

Skills Required

• Invoicing and billing accuracy
• Data entry and record keeping
• Document management
• Email and communication tools
• Strong attention to detail
• Time management skills
• Problem-solving ability
• Analytical thinking