Call Centre Agent at Value Logistics

Purpose of the Job

• The Call Centre Agent is responsible for daily customer engagement, general customer care and active sales. The role involves the communicating of deals, selling of stock and up-selling to ensure a bigger basket of goods.

Key Responsibilities 

• Contact existing customers to place and capture orders accurately
• Communicate specific product or category drives
• Activate inactive customers
• Support the Key Sales team by contacting and selling to customers who do not get frequent sales representation due to being in outlying areas
• Actively promote and sell products/services to customers
• Hard selling of a bigger basket of goods
• Follow up on deliveries to ensure timely and accurate fulfillment
• Build and maintain strong customer relationships by providing excellent service and addressing inquiries or concerns
• Update customer information and order records in the system
• Collaborate with internal teams to streamline order processing and logistics
• Achieve sales and performance targets set by management

Minimum Requirements

• Grade 12 (Matric)

Skills Required

• Communication Skills (Verbal & Written)
• Negotiation and Persuasion skills
• Professionalism & telephone etiquette
• Customer-centric
• Problem solving abilities
• Organisational and time-management skills
• Ability to work independently and as a part of a team
• Business writing skills (correct spelling & grammar) & email etiquette
• Attentive listening
• Comprehension
• Conflict management skills
• Microsoft Office / typing / system navigation skills
• Strong administrative skills