Careers at Discovery Limited

Job Summary

• The Business Analyst role is responsible for independently eliciting, analysing, and translating business requirements into functional and product specifications, validating delivered solutions, and acting as a trusted consultant to business stakeholders across integrated systems.

Key Responsibilities

• Act as a consultant to business stakeholders, challenging assumptions and clarifying intent.
• Develop business cases aligned to strategic and operational objectives.
• Produce and validate Customer and Product Requirements Specifications.
• Design functional solutions considering system interfaces and dependencies.
• Define and execute testing approaches, supporting UAT and sign-off.
• Manage project documentation, risks, scope, and delivery tracking.
• Review junior analyst artefacts and provide validation feedback.
• Support live environments through incident analysis and stakeholder communication.

Skills

• Requirements Elicitation
• Business Requirements Definition
• Business Process Modelling
• Solution Design, Implementation and Support
• Testing and Test Preparation
• Stakeholder Engagement
• Problem solving

Qualifications

• Matric.
• Informatics or Other Relevant Degree.

Certifications

• Advanced UML course
• BPMN Course
• PM training or qualification

Work Experience

• 2 – 3 years Business Analysis experience.
• Business experience & product knowledge an advantage
• 1 year user interface analyst experience

go to method of application »

Key Purpose

• To provide financial administration, asset management and inventory control support to Discovery Insure. The role is responsible for maintaining accurate financial, asset and inventory records; performing reconciliations and financial analysis; administering supplier payments and related transactions; supporting month-end, reporting and audit requirements; and ensuring adherence to financial controls, governance standards and company policies. The role works closely with internal stakeholders and external service providers to support effective financial management, asset accountability and inventory integrity across the business.

Areas of responsibility may include but are not limited to:

Financial Administration & Controls

• Manage the end-to-end processing, validation, and reconciliation of financial transactions to ensure compliance with financial policies and reporting requirements.

Payments Management

• Execute accurate and timely payments to internal and external stakeholders while ensuring supporting documentation and approvals are in place.

Reconciliations & Financial Analysis

• Perform complex reconciliations across multiple systems and datasets, investigating and resolving variances within agreed timelines.
• Prepare and maintain financial, asset and inventory reconciliations in accordance with reporting requirements.
• Compile regular financial and operational reports, ensuring accuracy and completeness of information.

Stakeholder Management

• Collaborate with internal business units and external suppliers, including KAM’s, Ctrack, TWT, and other operational partners, to resolve financial queries and maintain service excellence.

Asset & Inventory Management

• Oversee inventory and asset-related financial processes including stock reconciliations, stock takes, reverse logistics, and reporting.

Reporting & Insights

• Prepare accurate financial, operational, and management reports that support decision-making and business performance monitoring.

Continuous Improvement

• Identify opportunities to automate, streamline, and improve financial processes, controls, and reporting efficiencies.

Knowledge and Skills:

• Business Focus-Is dedicated to meeting the expectations and requirements of internal and external clients
• Compassion- Is available and ready to help
• Action Orientated- is action oriented and full of energy for tackling challenges
• Business writing skills
• Strong analytical and problem-solving capability with the ability to interpret financial, asset and inventory data.
• Demonstrates attention to detail, adherence to established procedures and the ability to perform effectively under pressure.
• Excellent time management and organizational skills
• Problem Solving skills
• Ability to work with large complex datasets with multiple formulas
• Skilled with complex formulas and data cleaning techniques in Microsoft Excel
• Attention to detail and high level of accuracy
• Excellent Communication skills
• Coping with Pressure and Setbacks
• Ability to multitask and prioritize
• Microsoft Excel (advanced formulas, pivot tables and data analysis)
• Financial reconciliations and controls
• Fixed asset accounting principles
• Inventory and stock control processes
• Financial reporting principles
• Accounts payable processes
• ERP/Finance systems knowledge (Preferred)

Education and Experience

Education:

• Matric (Essential).
• Relevant Degree/Diploma in Finance or Accounting - (Preferred)

Experience:  

• 2-3 years' experience in a finance administration or accounting environment (Essential)
• Experience with reconciliations, reporting and financial controls (Essential)
• Experience working with fixed assets and inventory management processes (Preferred)
• Short-term insurance experience (Preferred)

go to method of application »

Key Purpose

• Create, implement and manage HR solutions across the employee lifecycle to sustain and grow the business and its staff. This includes bringing transactional HR expertise to the business and its people as well as integrating people strategies with the business strategy

Areas of responsibility may include but not limited to:

• Recruitment
• Onboarding
• Training & development
• Performance (driving for a high performance culture, performance improvement strategies, etc.)
• Talent Management (planning & tracking of agreed actions)
• Retention Planning
• Succession planning
• IR
• Transformation: EE & Skills Development
• Employee relations
• Reporting & trend analysis
• Corrective action for HR insights
• Ensure implementation of HR policies & procedures
• Partnership with area exec in driving for people objectives & outcomes
• Engagement & culture management
• Execution of people strategies & initiatives for own area
• Problem solving (team performance, engagement, culture, turnover, etc.)
• Organisational Development

Competencies

• Well-developed interpersonal skills;
• Ability to communicate effectively with people at all levels from staff to CEO;
• Strong persuasion skills and credibility;
• Excellent verbal and written communication skills;
• The ability to be task- and deadline-driven in a highly pressurized environment;
• Excellent organizational & time management skills;
• Ability to work independently.

Education and Experience

Qualification:

• Bachelor Degree: HR/BA/equivalent

Experience:

• 5 – 8 years’ work experience in a human resources environment
• Knowledge of Success Factors (SAP) 
• Postgraduate HR Qualification advantageous 
• Industry specific experience advantageous 
• Discovery Experience (advantageous)

go to method of application »

Job Summary

• Providing expert assistance and solutions for Discovery Group users, including but not limited to Members, Financial Advisors, HealthCare Professionals and Employers experiencing technical issues or needing guidance with digital products and/ or services.

Key Responsibilities

• Assist customers with troubleshooting technical issues via all digital platforms.
• Provide information and recommendations regarding digital tools/ features, applications, and services.
• Help customers set up, manage, and secure their accounts across various platforms.
• Offer guidance on the use of digital tools/ features and platforms to enhance user experience.
• Log, track, and resolve queries/ incidents related to technology malfunctions and customer concerns.

Skills

• Communication
• Empathy
• Problem solving
• Technical Skills
• Resilience
• Time management

Qualifications

• Matric
• Certifications

Work Experience

• Minimum 1-year Call Centre / Customer Service experience.

go to method of application »

Areas of responsibility may include but not limited to:

Training Program Development:

• Conduct needs analyses with business bi-annually
• Collaborate with subject matter experts (SMEs) to design and develop learning programs relevant to new products, new systems and based on needs identified through analysis
• Create engaging learning material and update these as needed, including generic-, systems- and product related content.
• Design and develop online learning programs through Articulate 360 software
• Customise training programs based on the specific needs of different teams (e.g., sales, underwriting, claims).
• Develop and update learning material including generic, compliance, systems and product

Training Delivery:

• Conduct Business Unit Induction for new employees
• Conduct periodic and regular learning sessions existing employees in line with business requirements
• Provide coaching (live and upon request) and feedback to improve performance.
• Evaluate training effectiveness and adjust delivery methods as needed.

Product and Process Training:

• Ensure that employees understand insurance products, policies, and procedures.
• Provide ongoing training to keep employees updated on industry trends and changes.

Skills Development:

• Identify skill gaps and recommend targeted training solutions.
• Foster continuous learning and professional development among employees.

Reporting and Administration

• Ensure that iQS objectives are met monthly
• Capture learning stats for division and for the purposes of WSP and ATR.
• Perform required administrative tasks relevant to the role

Analyse

• Meetings are documented and feedback report with learning suggestions is compiled and distributed to the leaders.
• Training needs identified feed into the Annual Training plan for Discovery Life
• Training requested is delivered to the required standard

Design

Conduct business unit Induction:

• Design and develop learning programs
• Consult on learning programs
• Develop and update learning material including generic, systems and product information
• Training classes captured on Aspire
• Content is correctly documented
• Launch content is incorporated into the Induction training material
• Learner reaction forms are completed and discussed in 1:1 with leader
• Monthly training report per learner is compiled and distributed to line managers
• Allocate badges
• Report to Compliance

Develop

• Assessment development; develop both written and online assessments i.e. monthly incentive assessment and Induction

Conduct simulation calls for client facing areas:

• Line manager reviews and approves all developed assessments
• Testing of assessments reveals minimal ambiguity
• Assessments test relevant content
• Feedback from learners and stakeholders by completing learner reaction forms (for Induction)
• Allocate badges per criteria
• Line manager reviews and approves all developed assessments
• Testing of assessments reveals minimal ambiguity
• Assessments test relevant content
• Feedback from learners and stakeholders by completing learner reaction forms (for Induction)
• Allocate badges per criteria

Facilitate learning sessions

• Surveys and feedback indicate satisfactory training delivery
• Feedback from learners and stakeholders by completing learner reaction forms
• Adhoc surveys by line manager to evaluate training standards and performance
• Report to Compliance when necessary

Capture learning stats for division and for the purposes of WSP and ATR

• Standard templates are used (where relevant) and information is presented accurately and completely
• All training registers are captured on Aspire.

Education and Experience

Essential:

• Matric
• Minimum of 4 years’ experience working with the Discovery Life products

Advantageous:

• Train the Trainer certification
• ETDP Diploma
• E-learning software development knowledge

Knowledge

Essential:

• Advanced knowledge of the Discovery Life products
• Ability to communicate with internal and external team members.
• Strong communication skills, both written and verbal.

Advantageous:

• Intermediate level proficiency in MS Office applications, Powerpoint.
• E-learning software development Knowledge Advanced knowledge of Paradigm and SAM

Skills

Essential:

• Presentation
• Facilitation
• Communication
• Coaching