In today’s volatile market, companies’ successes are dependent on a robust distribution channel that is able to provide a framework to deliver their goods effectively. The Value Group, with over 3 decades experience in supply chain solutions, has become the supply chain partner of choice for many of South Africa’s leading brands. The Value Group was fo...
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Conduct all customer service work from maintenance to repairs, as per the Value job card.
Key Responsibilities
Conduct visual inspections and/or on board diagnosis during the pre diagnosis
Receive the workshop job card and check its content for accuracy and understanding
Ensure flat rates on repairs are adhered to
Attend to office hour & after hour breakdowns
Job card sign off
Ensure all parts used on job is booked to job card, ie engine oils
Prepare operating equipment and bring the necessary parts to the service bay
Perform all maintenance services in accordance with manufacturer’s specifications and the maintenance schedule/maintenance computer
Perform all visual inspections, calibration work, adjustments etc
Identify deviations, irregularities and unusual wear and tear and initiate additions to order & feedback to the Workshop Foreman
Reset maintenance systems as per internal processes and procedures
Reset dismantled parts and prepare their return to supplier, if there are parts that can be reconditioned
Inspect disassembled and dismantled parts and replace them with new or reconditioned parts
Return parts (old/unusable parts) and document the work carried out
Compare the current state of the vehicle with common production configurations and evaluate its technical condition
Perform final checks on the vehicle being repaired, using testing and measuring equipment to ensure repairs have been carried out in full, and that the vehicle is roadworthy and functionally reliable
Maintain professional conduct
Assist in relevant operations/operational functions as required
Ensure dress code is in accordance with company Standard Operating Procedures
Maintain housekeeping standards on a daily basis
Ensure standards of Health and Safety are maintained
Minimum Requirements
Grade 12 (Matric)
Must be a trade tested commercial vehicle Diesel Technician
Skills Required
Able to utilise appropriate techniques and strategies in order to establish a positive image of own work area
Can make basic inferences from customer usage patterns
Able to apply business principles related to own work environment
Able to deal with customers directly related to own functions/work area
Able to implement business principles in own work area
Able to identify hazards and handle them with direct instructions/guidance in place
Able to apply basic Health and Safety procedures relevant to own work functions under direct supervision
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