Client Relationship Management Administrator at Kaelo

Job Description

The CRM Administrator will be responsible for managing and measuring new business, client relationship and general office and distribution development, administration, marketing activities and query resolution. 
BUSINESS UNIT: CRM

KEY OUTCOMES

• Business Development
• Build relationships with the business development consultants and their stakeholders
• Analyse client experiences 
• Identify needs and gaps
• Identify opportunities  
• Provide client solutions 
• Provide new business solutions
• Assist with any business development relevant related administration, events, or marketing activities including quoting
• Establish, maintain and support the business development consultants and their clients
• Manage and Maintain Intermediary Relationships
• Onboard, educate and train new intermediary
• Maintain intermediary relationship information and administration requirements
• Build / nurture intermediary relationship 
• Service and manage end to end escalations 
• Work with operations to resolve end to end processes

CRM

• Build relationships with client relationship managers, suppliers and their stakeholders
• Create and maintain client information 
• Update CRM client and distribution lists
• Assisting with event preparations including stock management, administration, documentation, marketing and resource planning
• Assisting with post event administration and reporting

General Office

Assist with any relevant office related administration, events, or marketing activities

Qualifications

SPECIAL REQUIREMENTS

PERSON DETAILS: WORK EXPERIENCE

REQUIRED

• At least 5 years’ experience in the healthcare Industry (Advantageous)
• 3 years Sales experience (Advantageous)

PREFERRED

• Relevant experience in the business unit described above

EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY

REQUIRED

• Matric

PREFERRED

FAIS

TECHNICAL SKILLS OR KNOWLEDGE

REQUIRED

• Organisational Skills
• Communication Skills
• Negotiation Skills
• Strategic Planning Skills
• Ability to work well within a team
• Ability to work under stress and tight deadlines
• Knowledge of the Healthcare Industry