Client Relationship Manager at Kaelo

KEY OUTCOMES:

1.       Building and maintaining relationships with clients and key personnel within your portfolio

2.       Use utilisation reporting to ensure clients are satisfied with products and services

3.       Identify and implement upsell and cross-selling opportunities, with assistance from the sales team for all cross-sell opportunities

4.       Creating awareness of product offerings and ensuring knowledge is transferred to all levels of audiences

5.       Escalating and resolving areas of concern as raised by clients, through accurate root cause analysis and ensuring continuous improvement is driven

6.       Develop and enhance retention and growth strategies

7.       Develop, maintain and improve consistent client communication and engagements

8.       Track, measure and evaluate the effectiveness of CRM processes within each client

9.       Work with our clients in accordance with the SLA and ensure that all planned services are delivered and administrated in terms of requirements

10.    Ensure that all events are planned and implemented effectively. Ensuring to measure success and improvements

11.    Ensure that all events are monitored in accordance with the allocated budget

12.    Document/minute all meetings and ensure clients/brokers receive feedback within agreed upon turn-around times

PERSON DETAILS: WORK EXPERIENCE

REQUIRED:

• Experience in client relationship management
• Facilitation and presentation experience
• Servicing or sales experience
• Drivers licence and own means of transport

PREFERRED

• Health care industry experience
• Event management experience
• Experience in the Healthcare or Insurance Industry (Advantageous)