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  • Posted: Jun 22, 2022
    Deadline: Not specified
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    Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.


    Read more about this company

     

    Client Service Advisor - Commercial

    Key Responsibilities    
    What the day will look like:

    • Responsible for being the primary point of contact for clients.
    • Contributes to and provides input into the entire client life-cycle, including renewals, endorsements and/or cancellations.
    • Works with New Business Development Executive to generate and co-ordinate internal new business leads to enable the cross-selling strategy.
    • Works with Client Manager or Strategic Account Manager to ensure high quality, efficient and compliant delivery of all client servicing administrative/transactional activities for the entire client life-cycle.
    • Provides clients with renewal notices and reminders.
    • Prepares renewal proposal forms, quotations, closing instructions, policy documentation and other requirements for clients and/or insurers.
    • Communicates with insurers on any discounts or referrals following requests from clients.
    • Manages and facilitates the cancellation process and creates the necessary documentation.
    • Fulfils the primary point of contact for clients providing services and resolving queries.
    • Assists in the day to day running of clients’ risk and insurance programmes, producing and checking documentation where required.
    • Liaises with the outsource supplier to pass on appropriate work and ensure standards are met (where outsource partner exists).
    • Contributes to all client planning meetings and attends and contributes to internal and external client meetings.
    • Responsible for credit control.

    Minimum Requirements    
    Qualifications, Skills and experience that will lead to success

    • A minimum of Grade 12 or equivalent.
    • A Bachelor’s degree is preferable.
    • Must be registered as a representative with the FSCA in terms of the FAIS Act.
    • Must be registered as a licentiate with the IISA.

    Knowledge:

    • Excellent knowledge of policy wordings within the Professional Indemnity and Specialty environment
    • A comprehensive knowledge of the South African and international short-term insurance markets will be advantageous
    • An in-depth strategic knowledge of industry and business strategies and company goals will be advantageous
    • Computer literacy with advanced know-how in MS Word and Excel.

    Skills and Attributes:

    • Advanced analytical, technical and problem-solving skills and abilities
    • Ability to communicate effectively
    • Good interpersonal and organizational skills
    • High work ethics and must have the ability to function effectively under pressure
    • Be dependable and respect confidentiality
    • Ability to work effectively in and with teams

    Experience:

    • Have a minimum of 2 - 5 years’ experience in a similar or related role

    Closing Date: 24th, June 2022

    Method of Application

    Interested and qualified? Go to AON on aon.erecruit.co to apply

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