Claims Consultant | Plattekloof, Western Cape | Permanent at PSG Konsult Ltd

Job description:

• The Claims Consultant will be responsible to provide administrative assistance and support for all commercial and personal lines claims.

Responsibilities:

• Liaising with Clients with regards to Claim requirements
• Checking of Cover vs Claim and checking Merits accordingly
• Register claims and appoint assessor
• Manage claims in terms of claims SLA
• Manage the salvage process (motor and non-motor)
• Continual feedback to clients via Telephone, Emails and WhatsApp’s as per client preference and work with a sense of urgency to always expedite closure
• Building of strong relations with colleagues and ensuring adherence to all processes
• Quotations on new policies
• Advising on amendments to existing policies
• Record keeping on the CRM system

Minimum Requirements:

• Grade 12 Certificate
• Completed NQF Level 4 Short-term insurance
• DOFA confirmation from FSCA
• Fluent in written and spoken English and one other official South African language
• 5 years claims experience dealing with both personal and commercial claims
• Computer Literate (MS Outlook, Excel, Word)

Competencies:

• Good people and communication skills.
• Negotiation Skills
• Empathetic
• High stress tolerance and resilience.
• Client service driven
• Highly analytical
• Strong Product knowledge

Deadline:5th January,2026