Client Service Champion at Capitec Bank

Purpose Statement
To welcome the clients and coordinate the branch flow through efficient queue functioning, ensuring the correct client documentation is available, and addressing client flow problems promptly.

Experience
At least 1 year’s client service experience within a retail/ financial/ banking environment

Qualifications (Minimum)
Grade 12 National Certificate / Vocational

Knowledge
Knowledge of Capitec Bank products and business processes (internal)

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Analytical Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Competencies
• Persuading and Influencing_Negotiating Agreements
• Delivering Results and Meeting Customer Expectations_Meeting Basic Work Expectations
• Persuading and Influencing_Making Convincing Arguments
• Adhering to Principles and Values_Showing Community and Social Responsibility
• Following Instructions and Procedures_Accepting Direction
• Adhering to Principles and Values_Acting with Integrity
• Delivering Results and Meeting Customer Expectations_Serving Customers
• Relating and Networking_Managing Political Situations
• Following Instructions and Procedures_Following Policies and Procedures
• Relating and Networking_Creating and Maintaining Networks
• Relating and Networking_Establishing Relationships
• Adhering to Principles and Values
• Relating and Networking_Interacting with People at Different Levels
• Entrepreneurial and Commercial Thinking_Entrepreneurial Thinking
• Persuading and Influencing
• Entrepreneurial and Commercial Thinking_Controlling Costs
• Presenting and Communicating Information
• Delivering Results and Meeting Customer Expectations_Delivering High Quality Work
• Following Instructions and Procedures
• Entrepreneurial and Commercial Thinking
• Following Instructions and Procedures_Managing Risk
• Following Instructions and Procedures_Managing Time
• Adhering to Principles and Values_Demonstrating Beliefs and Principles
• Presenting and Communicating Information_Communicating Effectively
• Relating and Networking
• Following Instructions and Procedures_Managing Meetings
• Entrepreneurial and Commercial Thinking_Navigating Organisations
• Persuading and Influencing_Making a Strong Impression
• Following Instructions and Procedures_Working Safely
• Presenting and Communicating information_Presenting and Public Speaking
• Entrepreneurial and Commercial Thinking_Leveraging Opportunities
• Delivering Results and Meeting Customer Expectations_Championing Customer Needs
• Delivering Results and Meeting Customer Expectations

Additional Information

• Clear criminal and credit record
• Must have access to transport (personal/public)
• Flexible and mobile across regions is an advantage
• Must meet the minimum requirements on psychometric assessments
• Must have fingerprints which are detectable/recognisable on Capitec Bank's internal electronic banking system