Client Service Consult at Santam Insurance

What will you do?

• Santam Business Support has 1 x position available for a Client Service Consultant who will be based in Auckland Park.
• To migrate(capture) existing Commercial or Personal policies onto Policy Center. 

What will make you successful in this role?

• Accurately capture client and policy information on the relevant system.
• Execute broker requests within the agreed timeframes, quality standards and legislation.
• Handle all the administrative tasks according to agreed standards and turnaround times. 
• Engage with broker in a client centric manner.
• Ensuring accurate completion broker requests and follows up to ensure queries are resolved timeously, as per service level agreement.
• Providing effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence. 
• Ensuring client service level agreements are met and exceeded. 
• Excellent time management skills.
• Consistent achievement of agreed productivity.

Qualifications

• Accurately capture client and policy information on the relevant system.
• Execute broker requests within the agreed timeframes, quality standards and legislation.
• Handle all the administrative tasks according to agreed standards and turnaround times. 
• Engage with broker in a client centric manner.
• Ensuring accurate completion broker requests and follows up to ensure queries are resolved timeously, as per service level agreement.
• Providing effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence. 
• Ensuring client service level agreements are met and exceeded. 
• Excellent time management skills.
• Consistent achievement of agreed productivity.

Skills

• Computer literate (MS Office package especially excel) 
• Client service oriented
• Negotiation skills
• Deadline and results-driven