Client Service Consultant at Santam Insurance

Career Opportunity

• Santam PLCC has position available for a Client Service Consultant who will be based in Hill on Empire, Parktown to offer world class products and services to clients, whilst achieving targets in an inbound and outbound call centre environment.

What will make you successful in this role?

Key Responsibilities

• Ensuring Quality of work is 95% as required by business standard.
• Sales target set out by business to be achieved in line with the growth strategy.
• Consistent achievement of agreed productivity.
• Ensuring Customer satisfaction, a positive client experience in line with organisational targets.
• Ensuring accurate completion of broker requests through first call resolution which requires outbound calling to ensure queries are resolved timeously, as per service level agreement.
• Ensuring client service level agreements are met and exceeded.
• Excellent time management.
• Ensuring good relationships are maintained with our internal and external stakeholders.

Qualifications and Experience

• Matric certificate or equivalent qualification.
• FAIS compliant (NQF level 4).
• Experience in short term insurance.
• Clear criminal and credit record.
• Compliance with FAIS Fit & Proper criteria i.e. minimum experience and competency requirements, which can be obtained while working under supervision.
• Computer literate.
• Willing to work shifts.
• Clean track record in terms of adherence to Quality standard and Compliance.
• Consistent target achievement.

Competencies

• Analytical thinking.
• Relationship building skills.
• Sales skill.
• Information seeking.
• Drive for results.
• Initiative.
• Emotional self-control.
• Customer service orientation.

Skills

• Computer literate (MS Office package).
• Client service oriented.
• Negotiation skills.
• Deadline and results-driven.