Client Services Administrator at MWEB

Main Purpose of the Job:

The Billing & Client Services Department currently has a vacancy for a Client Services Administrator who will be responsible for providing support to all Mweb customers with the purpose of information sharing, accurate and timeous processing and resolving of billing, client service and admin related queries whilst ensuring and maintaining quality and cost effectiveness. 

Job Output:

• Liaise with and provide billing support tocustomers – both verbal and written
• Effectively resolve client queries
• Accurate processing of upgrades, downgrades and cancellations
• Adjustments of billing and credit locks
• Accurately recording, updating and changing customer information on business systems
• Preparing daily statistical reports
• Reconciliation of accounts
• Dealing with 3rd party parties
• Ad Hoc functions

Skills and Competencies:

• Excellent written/verbal communication skills
• Deliver fast, professional support
• MWEB Product Knowledge
• Customer Service focused
• Assertiveness
• Tact and ability tnegotiate
• Listening and questioning skills
• Strong administration skills are essential
• Troubleshooting skills
• Team orientation
• Objection handling
• Able trespond dynamically tchange
• Attention tdetail
• Numerical skills

Requirements

Qualifications

• Matric
• Computer Literate (MS Excel/MS Word and MS Outlook)
• Basic accounting knowledge would be advantageous

Experience:

• 3-5 years Customer Service experience in a customer support environment
• Experience in a Customer Contact Centre with regards taccounts and billing
• Administration experience is a highly recommended