Client Services Officer - Greenacres (PE)-Eastern Cape at Ampath

Purpose of Position:

To provide fast and professional client services to ensure client satisfaction.

Requirements:

Grade 12

Required Experience:

Knowledge: ASISA Protocol, Knowledge: Google and Google Mail, Knowledge: Meditech system, Knowledge: MS Excel, Knowledge: MS Word

Key Responsibilities:

• Assist with insurance functions to ensure the correct processes are followed
• Assist with switchboard functions in order to correctly refer clients’ queries
• Assist with the materials management function to ensure sufficient stock levels
•  Assist with the Quality control function to ensure high standards are maintained
• Assist with training client services employees to ensure competence
• Compile, print and distribute route reports in order to ensure correct distribution of results, Compile statistics in order to provide performance feedback to management
• Handle life threatening results to ensure turn-around-times are met
• Handle the outreach batch to ensure correct distribution of results
•  Handle the serology and micro worksheets to ensure turn-around-times are met
• Implement safety and emergency procedures to ensure safe working conditions
• Maintain good client relations to promote the image of Ampath,
• Maintain hardware to ensure effective operations, Maintain the doctors and routes dictionaries to ensure correct distribution of results