Client Servicing Consultant - Investments at IG

WHAT YOU’LL DO:

Your role will incorporate a range of responsibilities, with the primary focus on delivering a high level of service for our Investments clients base.

• Address queries from our international client base on Investments products (i.e. Share dealing, Smart Portfolios, Individual Savings Accounts, Exchange Traded Fund etc.) and multiple trading platforms

• Address queries from prospects that are new to IG, using sales skills to understand their trading interests and promote our products and services

• Dealing with various Corporate Action events

• Provide front line support across written/verbal channels like emails, web chats, social media platforms and phone lines

• Proactively engage with our clients about financial markets and our latest innovations

• Investigate trading related charges and queries related to execution of orders

• Perform administrative tasks for clients across a range of areas, including a fair amount of payment related queries, generating tax statements, reactivating accounts and transfers of accounts into IG

• Provide first line technical support for IT related issues both for our platform and charts

• Interact with our non-client facing departments in order to resolve client queries and provide accurate services

In doing so you’ll benefit from exposure to a vibrant, commercially driven environment, with development opportunities encompassing everything from client reactivation and retention, premium client service and dealing role.

WHO YOU’LL BE:

We are looking for someone with:

• A degree-level education (any subject)

• Experience of working in a customer facing role (Preferable)

• Fluency in English (verbal and written)

• A Sales background would be a distinct advantage.

• Excellent interpersonal and communication skills

• A logical and analytical approach to problem solving

• Confident to employ basic math’s skills, particularly mental arithmetic.

• Strong team player and time management skills

• Literacy in MS Office

• Can handle an administrative role

• Ability to work well under pressure

HOW YOU’LL PROGRESS:

Your development is as important to us as it is to you.

You’ll be rewarded for hard work here, with support to get better at what you do.

We work in a fast-paced project environment where change is constant. If you’re up for the challenge, you’ll have opportunities to try new things and broaden your skills quickly through exposure to the executive team and new experiences.

We’re looking for tenacious, curious, eager and open-minded people to help us maintain our industry leadership.

People who embody our three core values – who want to champion the client, lead the way and love what we do.

We recruit based on excellence and believe that diversity is vital to success. We have zero tolerance for bullying, harassment or any other behavior that stifles innovation and collaboration.