Client Success Manager - Sandton at Catch

Role Overview

• The Client Success Manager will be responsible for building and maintaining relationships with our clients by creating the best, customised import solution of clients in various industries. 
• They will be responsible for forming trusting relationships with clients and having oversight of all account activities, sorting out issues and pricing deals presented to us in a way that will allow our clients to win the deals for themselves.  This person's role will be to "wow" newly signed clients.

The Client Success Manager will be responsible for the following:

• Making strategic decisions with clients
• Making pricing decisions on clients' projects
• Responsible for resolving any issues arising from our service team
• Utilising client relationships to upsell and grow revenue from clients by selling them new products and introducing them to new opportunities.

Skill set and desired competencies:

• Excellent knowledge and use of Microsoft Office Suite
• Excellent use of the English language, both written and verbal
• Maintain effective daily communication with relevant team members
• Ability to adapt within the ever-changing shipping environment
• Attention to detail with the ability to prioritise tasks effectively
• Ability to proactively identify problems in advance
• Creative problem solving ability
• Independent and resourceful thinker
• Energetic, enthusiastic and personable
• General business acumen

Qualifications and Experience

• University undergraduate degree of any background, commerce-focus preferable
• Honors degree advantageous
• Work experience advantageous
• Strong academic track record required