Client Success Manager at Visa

Job Description

• The Client Success Manager is a client-facing, individual contributor role serving as a Commercial & Money Movement Solutions such as (Visa Direct, Visa Commercial Solutions & Visa Government Solutions) subject matter expert accountable for supporting a portfolio of Visa clients. Partners with Account Team members in Client Services, Sales and Product to drive optimization of client performance in alignment with Visa’s business agenda per Sales Account Plans and Client Services Client Success Plans. Participates in client advisory engagements to enable new capabilities and facilitate clients’ geographic expansion and product adoption.
• This role reports to a Director and is an exciting opportunity to be at the forefront of Visa’s Client Success transformation, closely partnering with more senior Client Success Managers to allow clients to maximize their benefits realization and value from Visa products.

Key Responsibilities

• Provide Visa Commercial & Money Movement Solutions subject matter expertise and consultation to Visa clients and share insights with other Client Success team members to continually enhance the Client experience.
• Foster and sustain trusted partnerships with internal Account Team members by aligning on the forward-looking relationship strategy and optimization opportunities and executing against Client Success Plans.
• Leverage an understanding of Client operational goals and success metrics for their overall Visa product landscape to generate new Sales leads to solve identified Client pain points.
• Support periodic operational reviews with Clients and Visa stakeholders, incorporating input, comparison and client progress against product metrics.
• Act as an advocate for Clients through showcasing operational excellence by incorporating automated solutions to achieve efficiency and productivity operational improvements.
• Support implementation of new Visa products purchased by Clients by collaborating with key Client and Visa teams to expedite implementation readiness activities.
• Maintain strong relationships with Client Services and other cross-functional teams within Visa to provide subject matter expertise consultation as needed to optimize client performance.
• Support communication of new Visa Rules, essential mandates, Visa Business Enhancement Releases, and upcoming product changes related to ensure Client readiness and service compliance through delivering Client educational training.
• This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

Qualifications
Minimum Qualifications

• 6+ years of work experience with a Bachelor’s Degree or 4+ years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD).

Preferred Qualifications

• Minimum of 5+ years experience in financial services, payment card, software or business consulting.
• Experience engaging with key stakeholders as clients.
• Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise.
• Technical proficiency in Visa Commercial Solutions.
• Technical aptitude with a proven ability to articulate technical terms or processes into business language.
• Interpersonal and consulting skills with proven abilities in influencing clients and stakeholders.
• Analytical aptitude and demonstrated track record of working with data to solve problems and provide recommendations.
• Ability to represent technical and business issues and solutions to key stakeholders.
• Self-starter with an ability to achieve results as part of an effective team (across countries), and to effectively prioritize and multi-task under deadlines.
• Experience in client relationship management, and able to set priorities, influence others, and manage client expectations.
• Proficiency with MS Office tools (e.g. MS Excel, PowerPoint, Word).