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  • Posted: Sep 21, 2020
    Deadline: Not specified
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    Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing. The ultimate benefit of cloud computing, and AWS, is the ability to leverage a new business model and turn capital infrastructure expenses into variable costs. Businesses no longer need to pl...
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    Cloud Support Engineer - Storage and Content Delivery

    Description

    Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

    Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?

    If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.

    We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.

    • Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
    • As we operate on a follow-the-sun model, with Premium Support sites located globally, there is no after hours on-call or mandated overtime in this role.

    Basic Qualifications

    This role supports our services that focus on distributed, cloud infrastructure of AWS S3 storage, Cloudfront, Storage Gateway, Glacier, Simple Email Service, Snowball, AWS Elemental Media Services (Video streaming, Transcoding and storage solutions), Kinesis Video Streams, Elastic Transcoder, AWS Transfer for SFTP, Datasync and AWS Backup. Our support engineers are also the “voice of the customer” and have a strong voice in to the development teams for recurring issues or feature requests.

    • Strong Unix/Linux or Windows system administration skills
    • Knowledge of client/server and distributed systems architectures.
    • Knowledge of filesystem, block and object storage.
    • Knowledge of Storage architectures and backup/DR strategies
    • Good understanding of networking protocols: DNS, HTTP, SSL, SFTP, TCP and UDP.
    • Experience operating and troubleshooting email services and SMTP.

    Preferred Qualifications

    • Understanding of Content Delivery Networks
    • Experience troubleshooting filesystem, block and object storage
    • Experience with scripting (i.e. bash, Python, PowerShell etc.)
    • Detailed knowledge of storage protocols: iSCSI, NFS, SMB
    • Expertise with network troubleshooting and tools e.g. iperf, MTR, traceroute, dig,
    • Understanding of streaming video (H264, MP4, WEBM, HLS, Smooth Streaming)
    • Understanding of video compression & Delivery (Codecs & Containers, Streaming Protocols)
    • Prior working experience with AWS e.g. AWS S3 storage, Cloudfront, Storage Gateway, Glacier, Simple Email Service, Snowball, AWS Elemental Media Services, Kinesis Video Streams, Elastic Transcoder, AWS Transfer for SFTP, Datasync and AWS Backup.
    • Experience with Cloud architecture patterns and distributed computing concepts
    • Messaging and Queueing experience
    • Experience working with REST API based services
    • Exposure to OS and networking security concepts and standard methodologies.

    Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity and Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

    Company - Amazon Web Services SA Pvt Ltd
    Job ID: A1244234

    Method of Application

    Interested and qualified? Go to Amazon Web Services on www.amazon.jobs to apply

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