Cluster Business Group Delivery Manager at Nokia

General Purpose

MTN Cluster Business Group Delivery Manager (Cluster BGDM) owns within one Cluster the delivery process for all aspects of Nokia SW Application Service and Care business related to contracts execution including HW, SW and Services.

Cluster BGDM is accountable for revenue and profit in line with Nokia MoO for his/her perimeter within the Cluster and is the reference manager towards Customer and internal partners for all aspects related to delivery of BG projects, including small scopes from other BGs tightly related to main projects.

Mission:

• Cluster BGDM owns the delivery of the entire Customer contract execution scope – products and services - for his/her Cluster
• Cluster BGDM is accountable for BG P&L for his/her perimeter
• Cluster R BGDM represents Nokia on an assignment basis and is the primary contact for the assigned scope for planning and execution, resource allocation, prioritization and escalation topics for the entire services and delivery process.
• Cluster BGDM is responsible for the contract execution performance with respect to financial and operational (non-financial) KPIs (e.g. cost, timelines, revenue recognition, project assets, and Customer satisfaction) and requisite planning to enable successful execution.
• Cluster BGDM is responsible for E2E planning and management of financial and operational performance.
• Cluster BGDM ensures Customer contract execution management based on PMI/PBM principles in full alignment with Nokia Mode of Operations and applicable BG guidelines

Key activity descriptions:

• Customer Relationship Management
• Financial and non-financial Performance Management
• Contribution to Service Business/Solution Creation
• Ensuring Governance in Customer Contract Execution Management Planning
• Monitoring & Controlling Customer Contract Execution
• Risk Management
• Stakeholder Management
• Closure and handovers

Additional Skills/Qualification

• Customer Relationship Management
• Managing financial and operational (non-financial) Performance
• Contribution to Service Business/Solution Creation
• Customer Contract Execution Management Planning
• Monitoring and Controlling Customer Contract Execution
• Change Management
• Risk Management
• Stakeholder Management
• Leading the Customer Program Management Team
• Closure and handovers