Cluster Reservation Agent at Hyatt Regency

 Position Summary:

• Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.
• Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.

Mandatory Requirements:

• Ensure uniform and personal appearances are clean and professional.Efficient time management.Maintain a professional, positive and enthusiastic attitude.Treat colleagues and associates with respect and clear communication.Strive for business continuity and personal career growth by teaching the associates next in line for your position. – “Each One… Teach One!”Be the brand.
• Reservation Agent Duties and Responsibilities:
• Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
• Processes reservations from the sales office, other hotel departments, and travel agents.
• Knows the type of rooms available as well as their location and layout.
• Knows the selling status, rates, and benefits of all packages plans.
• Knows the credit policy of the hotel and how to code each reservation.
• Creates and maintains reservation records by date of arrival and alphabetical listing.
• Determines room rates based on the selling tactics of the hotel.
• Prepares letters of confirmation.
• Communicates reservation information to the front desk.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Understands the hotel's policy on guaranteed reservations and no-shows.
• Processes advance deposits on reservations.
• Tracks future room availabilities on the basis of reservations.
• Helps develop room revenue and occupancy forecasts.
• Prepares expected arrival list for front office use.
• Assists in preregistration activities when appropriate.
• Monitors advanced deposit requirements.
• Handles daily correspondence.
• Responds to inquiries and makes reservations as needed.
• Makes sure that files are kept up to date.
• Maintains a clean and neat appearance and work area at all times.
• Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
• Walk around with the client and ensuring that they secure whatever services they are in need of.
• Getting information about areas of interest in order to target more clients in particular seasons.
• Making arrangements for clients travel programs.
• Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
• To be aware of all front office procedures and assist with reception duties when required.
• To be fully aware of and adhere to health and safety, fire and bomb threat procedures.
• Open and close the availability as and when required of hotel in all the channels and on the hotel website.
• Configuring rates on the hotels property management system.
• Any other tasks as and when required by the management.

Qualifications
Prerequisites:

• Must speak, read. Write, and understand the primary language used in the workplace.
• Must be able to speak and understand the primary language used by the guests who visits the hotel.

Education:

• High school graduate or equivalent is an advantage but not essential

Experience:

• Previous hotel-related experience desired. Experience in hotel software and their functionalities.