Coastal CCTV Product Specialist at Fidelity Services Group

Description 

• The CCTV division within the Product division requires a Coastal CCTV Product Specialist to take ownership of the CCTV strategy in the Cape Town region as set out by the business.

Reporting

• The Coastal CCTV Product Specialist will report to the National CCTV Technical Manager.

Qualifications and Attributes

Compulsory:

• Minimum of 5 years' experience in a similar role.
• PC literate.
• Must have a well-defined fault-finding ability.
• Must have strong presentation and training skills.
• Must be punctual and have good time-management skills.
• Must be able to work independently and be self-motivated.
• Must be able to work under pressure.
• Sound knowledge of networking and CCTV technologies.
• Must be able to work as part of a team.
• Must have a strong sense for attention-to-detail.
• Working knowledge of routers and port forwarding.
• Basic electronic knowledge N1 or equivalent.
• Sound knowledge of electronic testing equipment.
• Basic handyman skills.

Beneficial:

• Sales experience.
• Knowledge of Hikvision, Dahua, analytics and LPR.
• Basic platform knowledge (Syntell, DSS, Milestone, Deep Alert/iTrack).
• Basic knowledge of alarm equipment.

Job Description

The candidate will be responsible for the following:

• Meeting with stakeholders within the business and communities regarding CCTV solutions.
• Specifying the best CCTV solutions for the customer(s) and business.
• Installing and maintaining Fidelity ADT community and customer-based CCTV installations.
• Problem solving and linkups for CCTV systems to our CCTV monitoring centre.
• Remote configuration and team viewer support.
• Keep an inventory of spares available.
• Be able to test, analyze and do fault finding on CCTV systems.
• Will be required to be on standby for the Control room for system maintenance.
• Provide daily, weekly and monthly reports to management.
• Manage uptime and maintenance of CCTV installations.
• Liase with the business and communities on the rollout of new products and projects.
• Be required to put together solutions and systems to improve uptime of systems and services.

Key Performance Indicators

• Account for online status of all Cape Town sites.
• Drive adoption on CCTV offsite monitoring.
• Sales and technical support with the product, solutions and training.
• Innovation and development of new opportunities.