Collection Agents at Ignition Group

Role and responsibilities : 

• The purpose of a Collections Agent is to reduce the number and value of arrear accounts whilst maintaining client service standards and retain existing clients, as well as: 

Client Engagement :

• Achieving individual monthly targets set on phoning arrear clients to obtain payment arrangements through effective negotiations with the clients.
• Continuously striving to improve the targets set within the department.
• Displaying an understanding of conflict by effectively using conflict-handling techniques.
• Adherence to scripts (opening, content and close).
• Resolving client queries within the prescribed turnaround times.
• Ensuring timeous referrals of escalation of arrangements outside of mandate to management. 

Data Capturing : 

• Proactively assessing work processes in order to recommend efficiencies.
• Accurately capturing updated contact information from the client.
• Ensuring productivity requirement targets are always met in line with processes and policy and procedures.

Contract : 

• 3 month temp contract

Working hours :

• Mon  - Fri : Scheduled shifts from 08:30am - 18:00pm
• Saturday : 09:00am - 13:00pm

Requirements : 

• Matric/ Grade 12 
• Minimum of 6 months contact centre customer service / collections experience. 
• Microsoft Excel skills. (advantageous)