Collection Specialist (28903) at Regus

What you will do

• Make calls and send emails to customers to get them to pay their outstanding debt.
• Collect payments from customers.
• Resolve disputes.
• Negotiate payment plans and settlement agreements.
• Explain IWG payment policies to customers.
• Investigate cases for small claims against non-paying customers.
• Engage and support external debt collection agencies.
• Take responsibility to bring all cases in the portfolio to a conclusion.
• Track case status and ensure all systems are updated.
• Perform other duties and projects as assigned.

You                          

Consistently exceeding targets will come naturally to you, as you will have the following behaviours;  

• Good negotiation skills, able to think quickly and handle objections.
• Resilient and able to stay calm when under pressure.
• Excellent attention to detail, completes all tasks.
• Abilit to work proactively and use your own initiative.
• You must be fluent in English to be considered for this job.