Collections Administration Agent (Temp) - SPARK Schools Support Office - 2026 at SPARK Schools

Responsibilities:

Enrolment & Accounts Administration:

• Receive, manage, and process tickets from the from ticketing system, ensuring timely resolution or appropriate escalation.
• Monitor and manage the divisions mailbox, ensuring all queries are resolved within Service Level Agreement.

Reporting and Continuous Improvement: 

• Monitor and analyze recurring issues or trends, providing recommendations to improve processes and customer experience.
• Contribute to the continuous improvement of enrolment systems, workflows, and service delivery standards.
• Participate in team meetings, training sessions, and system updates to stay aligned with organizational changes and best practices.
• Oversee and track the processing of account terminations.
• Monitor Acknowledgement of Debt sheets, debit orders, and refund processes for accuracy and completion.
• Verify and track all campaigns executed by the Accounts team.
• Capture overtime accurately and maintain the Credit Control attendance register.
• Collaborate with the Credit Control and Enrolment teams by providing regular account status updates.
• Communicate and notify the team of all active and upcoming campaigns.
• Data Capturing

Reporting & Continuous Improvement:

• Maintain accurate records and customer interactions.
• Reporting on volumes and productivity
• Identify recurring issues, trends, or inefficiencies
• Contribute to enhancing customer experience through feedback and operational insights.
• Participate in team meetings, training sessions, and system updates to stay aligned with policies and best practices.

Qualifications:

The ideal candidate will possess the following qualifications:

• Matric (Essential).
• 0-1 Year Experience