Collections Advisor at FNB South Africa

Job Description

• To manage and recover delinquent accounts by proactively engaging with customers, resolving credit-related queries, and negotiating suitable payment arrangements.
• The job involves compiling and maintaining accurate credit information, preparing relevant reports, and securing necessary approvals for refinancing and repossession actions.
• The ultimate goal is to reduce arrears and enhance revenue recovery within defined mandates.

Are you someone who can:

• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Collect arrears and negotiate acceptable RAR's.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Research and develop new MIS / reports for risk management.
• Retrieve and manipulate data into an understandable format through extensive data mining and analysis.
• Conduct risk grading of customer base by input of data into Regulatory Credit Risk reports and models to ensure minimisation of risk to bank for future business.
• Predictive / Pricing / Profitability model building by model construction and testing through monitoring and maintenance of collections and credit model performance.
• Manage own development to increase own competencies.

You will be an ideal candidate if you:

• Minimum Qualification - Matric
• Preferred Qualification – Related Qualification
• Experience -1 to 4 years' experience within the role with a key understanding of the Early-stage collections process and Dialer experience

End Date: November 14, 2025