Latest Openings at FNB South Africa

Are You Someone Who Can 

• Develop and advise on appropriate change strategies in alignment with project requirements that support overall business strategy 
• Resolve challenges and act autonomously in creating resolution within the Agile space 
• Enable cross-functional development teams to deliver quality software as effectively as possible whilst upholding the values, principles and practices of scrum methodology and the agile manifesto both personally and within the team 
• Work with both Kanban and Scrum simultaneously depending on the team 
• Prevent wastage, and on an ongoing basis identify process improvements in order to contain and reduce costs 
• Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG 
• Participate in planned activities that are appropriate for own and employee development 
• Help the Development Teams understand the need for clear and concise Product Backlog items 
• Assess and evaluate of the current Agile environment within allocated Development Teams 
• Coach the development teams in self-organization and cross-functionality 
• Review and report on the performance of the teams 
• Implement customer service solutions demonstrating the shared values 
• Deliver internal and external customer service excellence through adherence to quality service standards 
• Ensure that scrum is understood and enacted 

You Will Be An Ideal Candidate If You 

• Minimum Qualification - Completed relevant Diploma in a related field 
• 4 – 5 years’ experience in Programme and Project Management 
• 3+ years' experience in a Scrum Master role 
• Experience in banking or financial services sector 

End Date: November 17, 2025

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Job Description

To deliver exceptional experience and education to FNB Private Wealth clients on basic wealth creation, accumulation and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles

• Provide appropriate banking and financial solutions across an allocated portfolio of clients
• Conduct client reviews within the context of client engagements and market all financial services solutions within the relevant business offering
• Identify Local and Offshore fiduciary opportunities and advise on client philanthropy
• Identify and utilise opportunities for revenue growth to deliver on sales targets
• Achieve revenue and profit targets by growing portfolio base, providing independent holistic advice and solutions that ensure revenue and profit growth
• Develop, encourage and nurture collaborative relationships within FNB and/or across the First Rand Group
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
• Deliver internal and external customer service excellence through adherence to quality service standards
• Prevent wastage and identify process improvements to contain and reduce costs

You will be an ideal candidate if you:

• Relevant Degree in - Degree in Finance, Economics or Accounting (CFP preferred).
• Have 3 to 5 years’ experience in a Investment, Financial Planning, Wealth Management, and client facing environment as a Financial Advisor (Banking experience will be an advantage).
• The following sub-category 1 financial products is essential and must be signed off supervision.
• Long-Term Insurance subcategory B1
• Long-Term Insurance subcategory C
• Retail Pension Benefits
• Participatory Interests in a Collective Investment Scheme
• Long-term Deposits
• Short-term Deposits
• Long-term Insurance subcategory B1-A
• Full understanding of money management principles
• Sound working knowledge of required business-related systems.
• Sound working knowledge of Banking and Financial Services Regulatory requirements.
• Knowledge on wealth management creation and accumulation
• Wealth protection or risk knowledge
• Excellent project management skills and able to plan and organize work independently.
• Proven track record in servicing a portfolio of clients and in acquisition of new relationships.
• Excellent knowledge of global financial markets and current affairs
• Ability to match client needs with appropriate product solutions.
• Sound knowledge of the Bank's risk and other mandates to ensure exercising good commercial judgment while representing the Bank's and the shareholders’ interests always.

You will have access to:

• Full understanding of money management principles.
• Servicing a portfolio of clients and in acquisition of new relationships.
• Compliance to legislative and audit requirements and adherence to relevant processes.
• Participate in planned activities that are appropriate for your own development.
• Building working relationships across teams and functional lines to enhance work delivery, collaboration and innovation

End Date: November 28, 2025

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• NQF4  qualification or higher
• 1-2 years’ experience in Client Services Support and delivery

You will have access to:

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are:

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

End Date: November 17, 2025 

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Are You Someone Who Can

• Lead a team of Developers proficient in C#/.NET and related technologies.
• Drive development of secure, scalable applications across web, API, and backend layers.
• Ensure adherence to coding standards and best practices.
• Plan, coordinate, and execute development activities across multiple concurrent projects.
• Ensure delivery timelines are met without compromising quality.
• Collaborate with Solution Architects and Business Analysts to design future-proof, compliant solutions.
• Represent the Developer team in architecture review boards and contribute to platform and integration strategies.
• Engage with stakeholders to ensure alignment and support for projects.
• Facilitate effective collaboration between Developers, Product Owners, and other teams.
• Champion agile practices and work closely with DevOps teams to integrate CI/CD pipelines, automated testing, and deployment workflows.
• Manage incidents and changes to minimize disruption and ensure smooth operations.
• Stay current with emerging technologies and ensure the team leverages modern tools and practices.
• Promote continuous improvement and innovation.
• Ensure customer service solutions align with business operational plans, organisational values, and service standards.
• Support the Developer Manager by coordinating team efforts and ensuring alignment with broader goals.
• Assign tasks, conduct code reviews, and ensure delivery of high-quality software

You Will Be an Ideal Candidate If You Have

• Bachelor’s degree in BCom, B.Eng., BSc Eng, BSc Information Systems, or IT-related field.
• 5–8 years’ proven experience as a Lead Developer or similar role.
• 5–8 years’ hands-on experience in C#/.NET development.
• Strong experience with SQL Server and database design.
• Solid stakeholder management and cross-team collaboration.
• Deep understanding of software architecture, design patterns, and best practices.
• Experience with CI/CD tools such as Jenkins, Azure Pipelines, and Octopus Deploy is advantageous.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration abilities.

End Date: November 30, 2025

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Job Description

• The purpose of the role is to manage and recover delinquent accounts by proactively engaging with customers, resolving credit-related queries, and negotiating suitable payment arrangements.
• The job involves compiling and maintaining accurate credit information, preparing relevant reports, and securing necessary approvals for refinancing and repossession actions. The ultimate goal is to reduce arrears and enhance revenue recovery within defined mandates.
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Collect arrears and negotiate acceptable RAR's.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Research and develop new MIS / reports for risk management.
• Retrieve and manipulate data into an understandable format through extensive data mining and analysis.
• Conduct risk grading of customer base by input of data into Regulatory Credit Risk reports and models to ensure minimisation of risk to bank for future business.
• Predictive / Pricing / Profitability model building by model construction and testing through monitoring and maintenance of collections and credit model performance.
• Manage own development to increase own competencies.

Qualifications and Experience

• Diploma
• 1-3 Years' Collections and Recoveries Experience
• Hogan Experience

End Date: November 14, 2025 

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Job Description

• To implement and support performance testing systems and strategies to ensure that critical components of a system’s application can perform as expected under varying user loads, helping to evaluate the resource usage, speed, availability, response time, scalability, and reliability of any given application and to assist in making it ready for production

Are you someone who can:

• Work with application stakeholders and define non-functional requirements covering performance, scalability, availability, resiliency and reliability including Service Level Objectives and Agreements.
• Develop strategies to address the Non-functional requirements throughout the Software or Product Development Life Cycle.
• Work with architecture and development teams in creating performant (functioning well or as expected), highly resilient and reliable architecture and design Work with architecture and development teams in implementing resiliency constructs, develop optimal code.
• Work with QA to validate and certify if performance, scalability, availability, resilience and reliability requirements are met.
• Develop tools and utilities to automate manual operational task.
• Responsible for incidents related to non-Functionals, updating standard operating procedure to capture right set of metrics/logs for RCA, Root cause analysis of the incidents, solutions identification and ensure permanent closure of the incidents.
• Analyze production utilization and incidents patterns, identify improvement areas and implement automation to improve productivity, avoid manual tasks and recurring incidents.
• Strong communication and presentation skills with emphasis on executive communication.
• Ability to learn and apply new technologies quickly. Eagerness to learn new things.
• Highly adaptable with the ability to move into a new project while setting up a performance strategy and approach and executing that plan to the satisfaction of all project/application stakeholders.

​​​​​​​You will be an ideal candidate if you:

• Have a degree (NQF7) and relevant certification including ISEB/ISTQB Certification; ISTQB Advanced Analyst.
• Have  5+ years' experience with a focus on performance engineering and being the performance lead on large scale corporate applications.
• Required Industry experience: Banking Industry experience preferred with a focus on Java and Cobol technologies. Alternatively, experience in working on projects for large corporates in the retail, automotive, gaming, insurance, etc., industries.
• Have exposure / experience in the following tools: JMeter, Selenium, Grafana, AppDynamics
• Have experience in the following: Rancher, Jenkins, Bamboo, ConfigDB, Redis (beneficial)

End Date: November 18, 2025

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• NQF4  qualification or higher
• 1-2 years’ experience in Client Services Support and delivery

You will have access to:

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are:

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

End Date: November 17, 2025 

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Are you someone who can:

• Advise on the design, creation, testing and documentation of new and enhanced applications and systems in accordance with agreed framework of programming standards.
• Write well designed and efficient code for medium to large applications.
• Work in small independent teams

As a #Changeable you will have access to:

• Opportunities to network and collaborate.
• Work that is challenging
• Opportunities to innovate.
• Flexible working environment
• Deep focus on health and wellbeing
• Coaches and mentors to help with your professional development.
• A very Generous leave policy to cater for your individual needs.
• Preferential employee banking rates that include Vehicle and Home loans. For more details see attachment

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.

You'll be an ideal candidate if you:

• Are you very proficient in Java and Java EE. Knowledge of other programming languages is advantageous.
• Are experienced in System Design & Development methodologies.
• Are proficient in Atlassian (i.e., JiRA) software suite (to your advantage)
• Have a BSC Computer Sciences, BSC Informatics or related degree.

Tech Stack:

• MySQL
• Hibernate and Springboot
• Jenkins
• Docker
• Java 8/11
• CI/CD
• Mavern and Gradle
• GIT

End Date: November 17, 2025 

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Role Purpose

• The FNB Business Marketing team is looking for a future B2B Senior Marketing Portfolio Manager to provide strategic partnership to relevant Business Unit EXCOs by assessing business needs and offering customised marketing solutions.
• They help to steer these inputs to develop relevant marketing programs that align with the strategic direction of the business through the marketing value chain (consulting, programme leadership, strategic solutioning, development, execution and reporting and measurement).

Responsibilities

• Strategic Marketing Execution: Drive the development and implementation of integrated B2B marketing plans and campaigns that drive customer acquisition, retention, brand equity and profitability.
• Budget & Financial Planning: Creating annual marketing budgets relevant to the relevant projects, tactical plans, and cost optimization strategies aligned with business objectives.
• Cross-Functional Collaboration: Build strong relationships across internal teams and external partners to ensure alignment and successful execution of marketing initiatives.
• Customer-Centric Approach: An ongoing advocate for the business banking customer. Apply insights and analytics to deliver solutions that enhance customer experience and maximize value.
• Governance & Risk Management: Ensure compliance with corporate governance, risk frameworks, and audit requirements.
• Innovation & Best Practice: Drive continuous improvement through benchmarking, networking, and implementing innovative marketing practices.
• Data-Driven Decision Making: Analyze forecasts and performance metrics to inform marketing strategies and optimize ROI.
• Leadership & Knowledge Sharing: Lead communities of practice, share insights, and foster a culture of collaboration and learning.
• Business Partnership: Relationship building and effective partnership with key stakeholders to support strategic projects that enable growth and solve for customer needs.
• Trend Monitoring: Stay informed on local and global market trends to identify opportunities and maintain competitive advantage.
• Customer Focus: Create solutions that meet customer demands and uphold service excellence standards.

Additional Requirements

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Insights and results driven
• Adaptable, curious and willing to learn.
• Deeply invested in the work you do.
• Thrive in a collaborative environment.

Qualifications and Experience

• Minimum Qualification - Relevant Bachelors Degree
• Preferred Qualification - Relevant Post Graduate Commercial Degree with specialisation in Marketing Management, or Business Management, Economics, Finance
• 6-8 years’ experience in a similar environment, of which 1 to 2 years working in a managerial marketing position.
• Additional Knowledge - Marketing background and knowledge of relevant marketing standards and methodologies
• Proficient in relevant software packages and applications
• B2B Marketing experience in fintech, financial services and telecomms is advantageous.

End Date: November 20, 2025 

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Job Purpose:

• To lead and manage a team of Business Development Managers (BDMs) focused on driving sales of the FNB Invest and Insure products into the relevant FNB and RMB segments.
• The role is responsible for achieving FNB and RMB Private Advisors’ sales budgets via the BDM team, fostering a high-performance sales culture, and ensuring consistent execution of daily sales activities.

Are you someone who has:

Key Responsibilities:

Team Leadership & Management

• Lead a team of Invest and Insure Business Development Manager’s
• Provide coaching, mentoring, and performance management to ensure individual and team success.
• Conduct regular team meetings, one-on-ones, and performance reviews with Business Development Manager’s as well as FR Stakeholders.

Sales Strategy & Execution

• Drive achievement of Invest and Insure sales budgets through effective team management.
• Develop and implement sales strategies aligned with business objectives.
• Monitor and report on sales performance, pipeline development, and conversion rates.

​​​​​​​Daily Sales Activity Oversight

• Manage and track daily sales activities of Business Development Manager’s to ensure alignment with budgets.
• Support Business Development Manager’s in Advisor engagements, presentations, and deal closures.
• Ensure that all reporting tools are accurately and consistently updated and used.

​​​​​​​Sales Culture Development

• Foster a dynamic, competitive, and collaborative sales culture.
• Promote accountability, ownership, and continuous improvement within the team.
• Recognize and reward high performance and innovation

​​​​​​​You will be an ideal candidate if you have:

• BCom, CFP or similar qualifications
• Minimum 5 years’ experience managing a team of Invest and/or Insure BDMs.
• Proven track record of achieving sales budgets through team leadership.
• Strong understanding of financial products, especially in the Invest and Insure domains.
• Experience in developing and executing sales strategies.
• Excellent leadership, communication, and interpersonal skills.

​​​​​​​Key Competencies:

• Strategic Thinking
• Results Orientation
• People Leadership
• Sales Acumen
• Analytical & Reporting Skills
• Coaching & Development

End Date: November 18, 2025 

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• To provide specialist solution advice, design and coordinate the implementation of appropriate and innovative solutions in-line with strategic and business-driven initiatives that best meets the needs of the client.

Are you someone who can:

• Create and prepare business cases to support design of solutions, products and enhancements that will deliver on the strategic objectives of product house or business unit.
• Facilitate interactions with stakeholders and gather relevant information as input to solution proposals.
• Develop solution proposals for various processes and products in Private and Personal Core Banking.
• Provide specific input to Product House business requirements, business cases and proposals with alignment to overall strategic objectives.
• Prepare high quality presentations for articulation of business deliverables including but not limited to solution proposals.
• Prevent wastage and proactively identify process improvements to contain and reduce costs.
• Develop, encourage and nurture collaborative relationships across the FRG.
• Develop new insights into situations and apply innovative solutions to make organisational improvements using reputable methods.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Compile reports that track progress and guide business to make informed decisions.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
• Deliver internal and external customer service excellence through adherence to quality service standards.
• Facilitate and coordinate end to end implementation of prioritised and approved solutions for relevant product house or business unit.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Align with FirstRand Values and deliver solutions that mirror our shared values.

You will be an ideal candidate if you:

• Must have bachelor’s degree in informatics or engineering
• Must have minimum 5-3 years relevant experience
• Have experience in business analysis, process engineering and business process
• Have experience with use of: Confluence/ Jira, Visio, DrawIO, Figma

End Date: November 18, 2025

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Job Description

• To drive the growth of the business in partnership with Private Advisors, by delivering on strategy, project manage various business development activities and initiatives, and ensure delivery of the portfolio’s key objectives. Critical outputs of the role is to identify leads, support campaigns and build relationships within assigned regions.

Are you someone who can:

• Provide product training and field most Independent Financial Advisor queries due to your in-depth understanding of Investments, Insure and other First Rand products.
• Ensure Independent Financial Advisors are kept abreast of latest product and policy enhancements, changes, and offerings.
• Proactively seek sales opportunities.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate service and solutions to the Independent Financial Advisor.
• Assist Independent Financial Advisor’s to expand their value proposition and grow their respective business.
• Render administrative support to the Independent Financial Advisors, which includes but not limited to processing and servicing requests and quotations, for timely turnaround.
• Facilitate interaction between Independent Financial Advisors and Product Specialist on more technical requests.
• Keep up to date with competitor products, services and industry trends

​​​​​​​You will be an ideal candidate if you have:

• Bachelor’s degree in commerce or related field essential
• RE 5 would be beneficial
• At least 3 to 5 years of Broker Consulting experience within the Independent Financial Advisor and Investments space
• 3 years of experience in Life Assurance
• Relevant Class of Business training.
• Experience in and working with Group Risk, Individual Life and Investment products.
• An affinity for sales, are highly motivated and client centric.
• Have good attention to detail.
• Are curious, innovative and willing to learn.
• Willing to travel locally.

End Date: November 18, 2025

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Job Description

• Dear Future, Sales Consultant Home Loans External
• The role requires you to apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

Are you someone who can:

• Achievement of embedded value hurdle rates/targets.
• Increase in average balance of the Business Unit assets as defined in the Financial Performance Report of the Business Unit.
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Maximise cross sell opportunities and strengthen client relationships at point of sale.
• Manage the growth of active customer Account Base through hunting, to increase client base.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions at point of sale.
• Leverage existing clients and grow portfolio through making contact and generating leads.
• Provide accurate and reliable sales statistics through daily cash-ups.
• Enter all Qualified leads into the sales pipeline or customer relationship management system and maintain on a daily basis.
• Analyse competitor information gathered and ensure active monitoring of market trends and influencers. Identify new business opportunities that impact on the industry.
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales activities with the specific aim to increase own sales results.
• Manage personal development to increase own skills and competencies.

You will be an ideal candidate if you:

Are Rustenburg based

• Must have a Diploma or Degree as qualification
• Must have 3-5 years’ experience in a sales environment
• Understanding Home loas product is an advantage
• Must own a vehicle
• RE5 is advantageous

End Date: November 18, 2025

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Job Description

Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Maintain an ability to adapt to ever changing business and customer needs.
• Contribute to the overall effectiveness and success of the team.
• Improve knowledge and competencies by completing role specific training as per eCareers.

End Date: November 14, 2025 

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Job Description

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests

• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

Minimum Qualification Required:

• Matric
• NQF 5

End Date: November 15, 2025

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Job Description

• To effectively apply established sales techniques within the assigned area to meet sales targets, strengthen client relationships, and contribute to team success through consistent performance and customer engagement.

Are you someone who can:

• Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

You will be an ideal candidate if you have:

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
• Completed First Level Regulatory Examination

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

You will be a match if you are:

• Achievement of targets for business.
• Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
• Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
• Understand reasons for and comply with governance in terms of legislation and audit requirements.
• Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
• Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
• Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
• Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
• Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
• Manage own development to increase own competencies.

End Date: November 20, 2025

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• Certificate NQF5 
• 1-3 years’ experience in Client Services Support and delivery

You will have access to:

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are:

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

End Date: November 18, 2025 

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Job Description

• To interpret the business requirement specification and translate into a detailed system design specification to enable the development of innovative, flexible and efficient solution of a business problem

Are you someone who can:  

• Interpret the business requirement specification and translate it into a detailed system design specification to enable the development of innovative, flexible, and efficient solutions of a business problem  
• Participate in the creation of and fleshing out of business requirements  
• Analyse requirements and design an appropriate technical solution with the assistance of our Architects and Developers  
• Be responsible for designing databases, API contracts, API logic as well as front-end user journeys (UX screens provided)  
• Produce logical, technical, and functional specifications from business requirements  
• Collaborate and work on enhancements to existing systems and work on projects from the ground up for brand new solution implementations.  

​​​​​​​You’ll be an ideal candidate if you: 

• Have a BCom, B.Eng., BSc Eng., BSc Informatics, or related degree  
• Have experience with API design & Database design  
• Can write technical requirements  
• Are accredited with a TOGAF certification (advantageous)  
• Have programming experience (advantageous) 

End Date: November 19, 2025 

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Job Description

• To strategically and operationally manage and grow a portfolio of high revenue generating clients (150 million plus) by growing the portfolio through the acquisition of new clients and the retention thereof and responsible for portfolio management in the segment.

Are you someone who can:

• Develop and manage key stakeholder business relationships that enable achievement of operational objectives
• Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate
• Compile reports that track progress and guide business to make informed decisions
• Ensure compliance to legislative and audit requirements and adherence to relevant processes
• Provide appropriate banking solutions across the business to prospective clients
• Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions
• Identify and implement on opportunities for revenue growth in order to deliver on sales targets
• Develop tactical strategy and delivery plans in support of functional strategic objectives in partnership with leadership
• Assess and evaluate business credit applications in accordance with the Banks Credit Policy and within set time frames
• Drive the achievement of customer migration by recommending solutions and improving efficiencies

​​​​​​​You will be an ideal candidate if you:

• Have a relevant Postgraduate Financial Degree qualification (Financial/ Accounting/ Agriculture)
• Have a completed RE5 Certificate (FAIS Compliant)
• Have 5+ years of experience with at least 4 years judgmental credit and relationship management experience
• Have Commercial Banking product knowledge experience
• Has knowledge of Agric commodities
• Are not an unrehabilitated insolvent
• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check

End Date: November 24, 2025

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Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

End Date: November 15, 2025

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Are you someone who can:

• The Senior Direct Marketing Specialist oversees the planning, execution, and optimization of direct marketing campaigns. They create targeted strategies to engage customers through channels such as email, direct mail, and digital platforms.
• To design, enhance and deliver multiple franchise or segment direct marketing activities and processes in order to deliver on unique and evolving business requirements underpinned by best practice to continuously enhance service delivery.
• Develop, encourage and nurture collaborative relationships across area of specialisation.
• Develop insights into situations and apply innovative solutions to make organisational improvements to the BTL environment.
• Translate marketing strategies and campaigns into actionable Direct Marketing campaigns and initiatives aligned to strategic objectives and with specific performance measures and control systems to track.
• Develop, encourage and nurture collaborative relationships across business areas and across the group.
• Manage team performance in achievement of business objectives.
• Participate in planned activities that are appropriate for own development.
• Compile reports that track progress and guide business to make informed decisions.
• Manages risks in own area of responsibility.
• Provide subject matter expertise and thought leadership in area of expertise.
• Ensure development and continuous value add improvement to operational processes.
• Implement and deliver on approved projects within budget from inception to close.
• Execute on an integrated BTL marketing and media, direct marketing and content marketing strategy that ultimately result in profitable growth across all segments, product houses and channels.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
• Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards.
• Identify and utilise opportunities for revenue growth to deliver on sales targets.
• Control expenditure and identify process improvements to contain and reduce costs.

You will be an ideal candidate if you:

• Minimum Qualification - Relevant B Degree 
• Experience - 5 years' experience in a similar environment
• Strong Knowledge - Campaign Management
• Audience Segmentation
• Creative Development
• Budget Management
• Performance Analysis
• Cross-Channel Coordination
• Vendor Management
• Strong Innovation and Adaptation experience

End Date: November 17, 2025

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Are you someone who can:

• The Direct Marketing Specialist oversees the planning, execution, and optimization of direct marketing campaigns. They create targeted strategies to engage customers through channels such as email, direct mail, and digital platforms.
• Effective marketing relies on understanding our audience. The specialist analyses customer data, segments the audience, and tailors messaging to specific demographics, behaviors, and preferences.
• Crafting compelling content is vital. The specialist collaborates with creative teams, ensuring that campaign materials align with brand guidelines and resonate with our audience.
• Managing campaign budgets efficiently is crucial. The specialist tracks expenses, allocates resources wisely, and ensures cost-effective execution.
• Regularly evaluating campaign results is essential. The specialist analyses metrics, identifies trends, and recommends adjustments to improve performance.
• The specialist collaborates with other marketing teams (e.g., product marketing, digital marketing) to align messaging and create cohesive customer experiences.
• The specialist focuses on both retaining existing customers and acquiring new ones. They design loyalty programs, referral initiatives, and personalized communications.
• In an era of heightened data privacy concerns, the specialist ensures compliance with regulations (e.g., POPIA, ECTA, CPA etc.) and protects customer information.
• Coordinating with external agencies and vendors is part of the role. The specialist selects partners, negotiates contracts, and monitors their performance. The marketing landscape evolves rapidly.
• The specialist stays informed about industry trends, adopts new tools, and adapts strategies accordingly.

You will be an ideal candidate if you:

• Minimum Qualification - Relevant B Degree 
• Experience - 3 to 5 years' experience in a similar environment
• Strong Knowledge - Campaign Management
• Audience Segmentation
• Creative Development
• Budget Management
• Performance Analysis
• Cross-Channel Coordination
• Vendor Management
• Strong Innovation and Adaptation experience

End Date: November 14, 2025 

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Job Purpose:

• To establish, lead, and manage a financial advice call centre that delivers high-quality, compliant financial advisory services to clients. The role requires a strategic leader with deep knowledge of the FAIS Act and proven experience in call centre operations and financial services

Are you someone who can:

• Develop a sales & service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
• Track control and influence sales activities with the specific aim to achieve determined sales targets for FNB Insure and Invest
• Increase cost efficiency
• Manage internal clients and grow portfolio through making contact and generating leads
• Maximize cross sell opportunities and strengthen client relationships
• Translate strategies into actionable goals and execute relevant projects / Initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
• Comply with governance in terms of legislative and audit requirements
• Plan and execute campaigns successfully on schedule, set standards and benchmarks for ensuring successful campaign execution
• Maintain operational accountability for all campaign execution
• Consistently enhance own competence through knowledge development in subject matter and associated industry

Key Responsibilities:

Call Centre Setup & Strategy

• Design, implement and lead the operational framework for a financial advice call centre.
• Develop business plans, staffing models, and identify technology infrastructure to support inbound and outbound advisory services.
• Ensure the call centre is fully compliant with FAIS Act regulations and FSCA guidelines.

Leadership & Management

• Recruit, train, and supervise a team of financial advisors
• Coach and mentor team of financial advisors to handle complex customer queries and maintain high service standards.
• Foster a culture of compliance, performance excellence, and client-centricity.
• Set and monitor KPIs including appointments, quotes, sales call quality, conversion rates, client satisfaction, and compliance metrics.

Financial Advice Delivery

• Ensure all financial advisors are qualified and meet FAIS Fit and Proper requirements. 
• Oversee the provision of financial advice in line with FAIS Act standards, including honesty, integrity, competency, and operational ability. 
• Monitor and coach advisors to maintain high standards of advice and ethical conduct.

Compliance & Risk Management

• Act as the FAIS Key Individual for the call centre, ensuring regulatory exams (RE1 and RE5) are passed and maintained.
• Implement governance, risk, and compliance frameworks to manage exposure and ensure legal adherence.
• Liaise with internal compliance officers and external regulators as needed.

Client Experience & Service Delivery

• Drive initiatives to improve client engagement, retention, and satisfaction.
• Resolve escalated client queries and complaints efficiently and professionally.
• Ensure accurate record-keeping and reporting in line with FAIS and POPIA requirements.

You will be an ideal candidate if you have:

• Minimum: NQF Level 5 / 3 yr degree
• Preferred: Degree in Financial Planning, Commerce, or Business Management
• Regulatory: FAIS-recognized qualification,
• RE1 and RE5 passed 

Experience: 

• 10 years’ experience providing advice on underwritten life insurance and investment products, with a proven ability to deliver compliant and client-centric financial advice.
• Minimum 5 years in call centre management within financial services
• Proven experience in launching or scaling a contact centre is highly advantageous

Skills & Competencies:

• Strong leadership and people management skills
• Deep understanding of FAIS Act and financial services regulation
• Excellent communication and coaching abilities
• Analytical mindset with ability to interpret performance data
• Proficiency in CRM and call centre technologies

Compliance Note:

All candidates must meet the Fit and Proper Requirements as defined by the FAIS Act including:

• Honesty and integrity
• Competency (qualifications, experience, and continuous professional development)
• Operational ability
• Financial soundness

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment that is progressive and agile
• Opportunities to innovate where initiative is taken and owned end to end

We can be a match if you have the following:

• Adaptable and curious
• Have a proven successful track record.
• Thrive in a collaborative environment.
• Detail-oriented
• Proactive and accountable
• Calm under pressure 
• Collaborative mindset
• Flexible and adaptable in a dynamic work environment

End Date: November 19, 2025

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Job Description

• To lead and manage the finance portfolio for the Bank, ensuring professional and ethical financial standards, practices and governance, and a cohesive finance service offering that is aligned to the Banks strategies
• Determine and direct financial strategy for the Bank in partnership with the CEO and Exco Serve as an active member of the senior-management team, prepare financial reports and budgets for the executive to support the financial decision making process, and ensure that financial transactions, policies and procedures meet business short and long term objectives and regulatory body requirements

Are you someone who can:

• Strategically partner with the CEO and executive team to shape and execute the financial vision of eBucks.
• Provide stewardship of the overall business portfolio ensuring business integrity, financial health and control.
• Practice sound and ethical financial management through the technical application of financial, accounting and business knowledge.
• Drive financial performance through robust planning, forecasting, and analysis, ensuring alignment with business goals and customer value.
• Lead financial governance and compliance, ensuring adherence to regulatory requirements and internal controls.
• Oversee financial reporting and insights, delivering accurate, timely, and actionable information to stakeholders.
• Manage capital allocation and investment decisions to support innovation, product development, and platform scalability.
• Champion cost efficiency and operational excellence across the business.
• Lead risk management and mitigation strategies, ensuring financial resilience and agility.
• Represent eBucks in group-level finance forums, contributing to broader strategic initiatives and alignment.
• Build and lead a high-performing finance team, fostering a culture of accountability, collaboration, and continuous improvement.
• Develop and nurture internal relationships within the business enabling collaboration.
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
• Control expenditure planning and reporting in area of responsibility, within approved budget parameters.
• Increase operational efficiency and suggest solutions to enhance cost effectiveness
• Develop and run costing model to establish alignment.
• Control costs for functional/business area(s).
• Drive digital transformation in finance, leveraging automation, data analytics, and fintech innovation.
• Support strategic partnerships and commercial negotiations with financial acumen and insight.
• Act as a trusted advisor to the business, translating complex financial data into strategic recommendations.

​​​​​​​You will be an ideal candidate if you have:

• CA(SA) or equivalent professional qualification.
• 5-8 years of progressive financial leadership experience, ideally within digital, fintech, or retail banking environments.
• Proven track record in strategic financial management, stakeholder engagement, and team leadership.
• Strong understanding of digital platforms, customer-centric business models, and innovation-driven environments.
• Exceptional analytical, communication, and decision-making skill
• Experience working within a group structure or matrixed organisation is advantageous.

End Date: November 17, 2025

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Job Description

• To support the Business Relationship Manager by analysing credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship

Are you someone who can:

• Analyse credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships
• Comply with governance in terms of legislative and audit requirements
• Ensure effective Data Management by ensuring expired limits are attended to against set target
• Prepare credit proposals for review by the Credit Product House
• Compliance with procedures and processes contained in the Golden Rules

​​​​​​​You will be an ideal candidate if you:

• Business Banking Degree/ Finance related qualification
• 3-5 years banking experience
• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check

End Date: November 17, 2025 

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Job Description

• To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations.
• Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures
• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
• Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
• Maximize sales by selling packaged financial solutions to clients.
• Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
• Maximise cross-selling opportunities.
• Drive adoption of digital and other self-service options across client base.
• Contribute to teamwork and inclusivity within own team.
• Contribute to cost efficiencies through responsible utilisation of work related resources.
• Achieve expected financial targets and uphold associated service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service through adherence to quality service standards.

End Date: November 12, 2025

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Job Description

• To manage and recover delinquent accounts by proactively engaging with customers, resolving credit-related queries, and negotiating suitable payment arrangements.
• The job involves compiling and maintaining accurate credit information, preparing relevant reports, and securing necessary approvals for refinancing and repossession actions.
• The ultimate goal is to reduce arrears and enhance revenue recovery within defined mandates.

Are you someone who can:

• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Collect arrears and negotiate acceptable RAR's.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Research and develop new MIS / reports for risk management.
• Retrieve and manipulate data into an understandable format through extensive data mining and analysis.
• Conduct risk grading of customer base by input of data into Regulatory Credit Risk reports and models to ensure minimisation of risk to bank for future business.
• Predictive / Pricing / Profitability model building by model construction and testing through monitoring and maintenance of collections and credit model performance.
• Manage own development to increase own competencies.

You will be an ideal candidate if you:

• Minimum Qualification - Matric
• Preferred Qualification – Related Qualification
• Experience -1 to 4 years' experience within the role with a key understanding of the Early-stage collections process and Dialer experience

End Date: November 14, 2025

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Job Description

To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures

• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
• Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
• Maximize sales by selling packaged financial solutions to clients.
• Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
• Maximise cross-selling opportunities.
• Drive adoption of digital and other self-service options across client base.
• Contribute to teamwork and inclusivity within own team.
• Contribute to cost efficiencies through responsible utilisation of work related resources.
• Achieve expected financial targets and uphold associated service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service through adherence to quality service standards.

End Date: November 12, 2025

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Job Description

• Attend to visitors and deal with inquiries on the phone and walk in

Are you someone who can:

• Manage costs / expenses within approved budget to achieve cost efficiencies
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Ensure efficiency in terms of answering the telephone, directing calls and ensuring the calls are directed to the correct individuals
• Ensure all communications with clients are professional, resulting in compliments.
• Resolve all customer queries efficiently, and within agreed timelines.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Serve as first point of contact to FNB visitors, determine their needs and direct them accordingly.
• Manage own development to increase own competencies

You will be an ideal candidate if you have:

• Matric and additional certification in Office Management is a plus
• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency in Microsoft Office Suite
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude

End Date: November 17, 2025 

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Job Description

• To generate and sustain new revenue streams across the banking product suite, through the origination and structuring of medium to high complex and medium value deals in the allocated sector/product to enable improved profitability, market share and competitive positioning.
• Dear Future, Deal Maker (Employee Benefits. Group retirement and risk schemes)
• The role requires you to drive Sales and Campaign performance targets by establishing and building sustainable strategic key relationships across Channel and Pillars.
• This role will provide specialist advice and support in the execution of distribution processes, including the attainment of financial metrics aligned to KPI deliverables
• Role will be based in KZN

Are you someone who can:

• Deliver sales targets and grow portfolio under guidance and supervision, by performing end-to-end process of deal origination to deal conclusion through effective engagement and understanding of customer’s business and needs
• Deliver customer service through adherence to quality service standards
• Complete all applicable onboarding administrative services through continuous reporting and updating of documents related to relevant stakeholders
• Develop, encourage and nurture collaborative relationships across commercial and within FNB EB
• Contribute to teamwork and inclusivity within team
• Identify opportunities to expand customer base with potentially profitable customers
• Input into the development and continuous improvement of operational processes
• Manages risks in own area of responsibility
• Build and maintain stakeholder relationships
• Achieve expected financial targets and uphold associated service levels
• Execute, Track and Drive Campaigns
• Compile required sales tracking reports
• Managing own development

You will be an ideal candidate if you have the following:

• NQF 7 or a Relevant Degree
• ADVANTAGEOUS - FAIS accredited
• Min 5 years’ Experience in a similar environment
• Specialist client relationship management experience
• Investment Product Knowledge  
• Professional/Technical learning 
• Financial Awareness 
• Innovative Thinking 
• Results Orientation 
• Effective Communication - Good Communication skills
• Networking
• Proficient in Excel, Word, and PowerPoint
• The ability to adapt and being flexible

End Date: November 19, 2025

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Are you someone who can:

• The Direct Marketing Specialist oversees the planning, execution, and optimization of direct marketing campaigns. They create targeted strategies to engage customers through channels such as email, direct mail, and digital platforms.
• Effective marketing relies on understanding our audience. The specialist analyses customer data, segments the audience, and tailors messaging to specific demographics, behaviors, and preferences.
• Crafting compelling content is vital. The specialist collaborates with creative teams, ensuring that campaign materials align with brand guidelines and resonate with our audience.
• Managing campaign budgets efficiently is crucial. The specialist tracks expenses, allocates resources wisely, and ensures cost-effective execution.
• Regularly evaluating campaign results is essential. The specialist analyses metrics, identifies trends, and recommends adjustments to improve performance.
• The specialist collaborates with other marketing teams (e.g., product marketing, digital marketing) to align messaging and create cohesive customer experiences.
• The specialist focuses on both retaining existing customers and acquiring new ones. They design loyalty programs, referral initiatives, and personalized communications.
• In an era of heightened data privacy concerns, the specialist ensures compliance with regulations (e.g., POPIA, ECTA, CPA etc.) and protects customer information.
• Coordinating with external agencies and vendors is part of the role. The specialist selects partners, negotiates contracts, and monitors their performance.
• The marketing landscape evolves rapidly. The specialist stays informed about industry trends, adopts new tools, and adapts strategies accordingly.

You will be an ideal candidate if you:

• Minimum Qualification - Relevant B Degree 
• Experience - 3 to 5 years' experience in a similar environment
• Strong Knowledge - Campaign Management
• Audience Segmentation
• Creative Development
• Budget Management
• Performance Analysis
• Cross-Channel Coordination
• Vendor Management
• Strong Innovation and Adaptation experience

End Date: November 18, 2025 

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• To provide expertise, advice and support by executing data modelling standards, principles, frameworks and tools for the Segment/ Pillar/ Domain/ Functional area; designing and developing of logical and physical data models and databases to meet the needs of the organisation's information systems and business requirements; and coordinate and proritise data modelling within business area.

Are you someone who can:

• Execute on data modelling standards, principles, frameworks and tools.
• Review and approve data model extensions to the Enterprise Data Model as members of the Data Modelling Design Authority Committee.
• Coordinate and prioritise the data modelling work within the Segment/ Pillar/ Functional/ Domain area.
• Represents Pillar/Functional/Domain/Segment area at the Data Modelling Design Authority.
• Involved in the entire data modelling lifecycle i.e. Logical to Implemented Physical Model.
• Understand the reference and master data requirements and co-ordinate the use of surrogate keys and enterprise code values when building out data products with relevant stakeholders.
• Provide input into key metrics related to measuring the progress with respect to data modelling.
• Ensure the logical models for data entities across Segment/ Pillar/ Domain/ Functional area (e.g., Customer, Channel, Product, etc.) are appropriately implemented.
• Optimise and update logical and physical data models to support new and existing projects for Segment/ Pillar/ Domain/ Functional area.
• Ensure that the source to target mapping is done in accordance with the requirement.
• Maintain all extract, transform, load (ETL) and business rules within the data model.
• Maintain all model related metadata.
• Recommend opportunities for reuse of data models in new environments.
• Work with data transformation teams to ensure that the model design and development is properly communicated.
• Review modifications to existing data modeling software to improve efficiency and performance.
• Evaluate data models and physical databases for variances and discrepancies.
• Conduct data modelling training, awareness and support for Segment/ Pillar/ Domain/ Functional area.
• Engage with relevant stakeholders across the Segment/ Pillar/ Domain/ Functional area to socialise data modelling standards, frameworks and tools to be adopted.
• Provide coaching and mentoring to the data modelling community for the Segment/ Pillar/ Domain/ Functional area.
• Provide subject matter expertise and thought leadership in area of expertise.
• Manages risks in own area of responsibility.
• Ensure development and continuous value add improvement to operational processes.
• Compile reports that track progress and guide business to make informed decisions.
• Control expenditure and identify process improvements to contain and reduce costs.
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
• Develop, encourage and nurture collaborative relationships across area of specialisation.

You will be an ideal candidate if you:

• Qualification: Degree in Informaion Technology
• Experience: 3/5 years experience

End Date: November 18, 2025 

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Job Description

Provide product support training on Wills, ensure multiple channel relationships, prepare Wills free of legal drafting errors and cross sell

• Achieve total revenue targets by either growing of existing clients (optimizing revenue opportunities) or by acquiring new clients.
• Provide information to Finance department on both income and expenditure budgets for the functional area to prepare accurate financial forecasts.
• Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency.
• Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
• Develop and maintain a partnership model with staff in the area to facilitate strategic decisions and the application of value-add practices.
• Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders.
• Benchmark market performance levels and business concepts to aid in target setting.
• Maximize Business Portfolio cross sell opportunities and strengthen client relationships.
• Track, control and influence Wealth sales activities with the specific aim to achieve previously determined sales team targets.
• Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Monitor changes in legislation, regulations, initiatives and relevant industry practices. Ensure drafting and implementation of appropriate interventions.  Ensure compliance with audit requirements.
• Develop appropriate product pricing and costing policies based on marketplace dynamics research.
• Define a Sales portfolio growth strategy in line with predetermined growth targets, which are determined on an annual basis through conducting competitor analysis and innovating new value propositions by developing sales initiatives which align with the various segment strategies.
• Develop a deep understanding of the technical trends, commercial market, competition and trends in the market. Research and identify new entrants in the relevant industries (mobile, payments, finance etc.).
• Assess opportunities and threats from these entrants.
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data.
• Manage own development to increase own competencies.
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.

End Date: November 16, 2025 

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Job Description

• Analyses credit data to estimate degree of risk in extending credit or lending money
• Consults with management to assist in corporate planning

Are you someone who can:

• Support and manage a portfolio of HNW &UHNW clients 
• Attend client meetings together with the lending specialist and advisory team 
• Deep knowledge of the client and larger group structure across all pillars (lend, invest, insure and transact) 
• Understand the client’s wealth creation strategy; immediate lending need vs unlocking value, optimizing the balance sheet and spotting lending opportunities. operating and Investment entities within the group in respect of financial ratios, cash flows, trends; historic performance, sustainability, projections and future aspirations ; industries the client is operating in (upsides, risks, trends etc) ; various lending products available to solution for the client across FSR; risk vs Reward principles and overall value proposition.
• Structuring the deal and compiling the credit paper 
• Present the request to the relevant mandated individuals or committees 
• Explain the credit outcome, covenants, structure and process to the client and sale

NOTE: The roles are based is the Western Cape and KZN

You will be an ideal candidate if you can:

• Track and monitoring ongoing risk relevant to a client group, as well as deal specific reviews and 
• covenants 
• Flag and unpacking economic and industry trends/risks within the portfolio  
• Engage various stakeholders across FSR to ensure client level decisioning and solutions 
• Pro-actively manage risk vs triggers/events 
• Deliver customer experience excellence aligned to Organizational values and service standards  
• Innovate and have an efficient mindset to constantly improve the overall value add and client experience of this base with a cost reduction and management mindset

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you have:

• A BCom Finance / Accounting OR CA(SA) 
• A business acumen with 1-3 years plus credit experience 
• A deep understanding of financial statement analysis and credit risk assessment 
• The ability to model cash flows for debt service considering industry and company specific information; building 
• assumptions for forecasting; key ratio analysis and covenant construction 
• Dealmaking and solutionist mindset 
• Excellent communication and collaboration skills with both internal and external customers (sales, credit & risk community, clients etc.) 
• Self-motivated, work independently and within a group, attention to detail, high level of integrity Writing, speaking and presentation skill sets

End Date: November 30, 2025

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Job Description

To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures

• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
• Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
• Maximize sales by selling packaged financial solutions to clients.
• Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
• Maximise cross-selling opportunities.
• Drive adoption of digital and other self-service options across client base.
• Contribute to teamwork and inclusivity within own team.
• Contribute to cost efficiencies through responsible utilisation of work related resources.
• Achieve expected financial targets and uphold associated service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service through adherence to quality service standards.

End Date: November 18, 2025

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Job Description

To provide advice, support and/or sales through excellent service and solutions delivery and product knowledge to ensure an excellent banking experience for customers

• Act responsibly with work related resources in order to contribute to cost containment
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate
• Assist with profit growth for the business through sales and acquisition of new clients
• Support sales through analysis of client portfolio and pro-active client engagement
• Understand and proactively engage to optimise client in terms of benefits, fees, returns and so forth
• Identify sales opportunities and ensure effective management of the leads pipeline
• Report on transactional and process activities within set guidelines to provide timely information for decision making
• Comply with relevant statutory, legislative, policy and governance requirements
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information
• Address customer needs in order to meet or exceed customer expectations
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
• Achieve expected financial targets and uphold associated service levels

End Date: November 18, 2025

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Job Description

Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Maintain an ability to adapt to ever changing business and customer needs.
• Contribute to the overall effectiveness and success of the team.
• Improve knowledge and competencies by completing role specific training as per eCareers.

End Date: November 18, 2025

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Job Description

• To serve as a full financial services advisor by providing appropriate savings, investment and estate planning advice, expertise and support to high income clients, with a focus on investments.

Are you someone who can:

• Formulate proposals in cash management, risk needs, investment planning, estate planning, or other areas to help clients achieve their financial goals.
• Achieve previously determined sales targets across the business by identifying opportunities to advise on FirstRand approved investment and risk products.
• Investigate available investment opportunities to determine compatibility with client financial plans.
• Review clients' financial plans regularly to determine whether life changes, economic changes, environmental concerns, or financial performance indicate a need for plan reassessment.
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
• Ensure that the quality of advice remains high and consistent and in line with FNB’s investment philosophy and product approved matrix.
• Contribute to sustaining a competitive edge through external networking and benchmarking and representation on related forums.
• Achieve gross production target as indicated in scorecard.
• Inform and educate customers on products and services to ensure retention of existing customers; increase sales revenue and increase the organisation's customer base.
• Advise on and provide support to ensure the effective resolution of customer queries in order to ensure customer satisfaction and retention.
• Analyse financial information obtained from clients to develop a financial plan or proposal using the correct tools.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
• Maintain expert knowledge on relevant legislative amendments, industry best practices and FNB’s internal compliance procedures and requirements.
• Ensure compliance is adopted in terms of systems and procedures as laid out by FNB.
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
• Ensure optimal usage and protection of business assets.
• Maintain expert knowledge on all FirstRand approved products, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
• Engage in cross-functional activities. 
• Collaborate across boundaries and finds common ground with a widening range of stakeholders. 
• Maintain and build relationships for purposes of expectation management, knowledge sharing and integration.

You will be an ideal candidate if you:

• Relevant Degree in Investment or Economics.
• Completed Certified Financial Planner preferred.
• Have 3 to 5 years’ experience as a Wealth Manager with sales and advisory experience with high income clients.
• Candidates with the following FAIS experience will be given preference:

End Date: November 15, 2025