Over the years, WNS Global Services SA (Pty) Ltd has built a reputation as an industry leader, partnering with globally leading companies to deliver best-in-class BPO services within their respective fields of operations.
We have won numerous industry awards by delivering world-class Business Process Outsourcing (BPO) services to major local and internationa...
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Proactively contact customers via telephone and in writing in order to drive collections
Work to agreed quality standards and agreed timescales
Responsible for managing complaints and ensuring compliance
Liaise with internal and external colleagues throughout the business and externally with customers
Dealing with customer queries and internal queries within agreed SLAs to reduce customer debt
Maintain customer related information on systems to the required standards to progress work, maintain accurate records, identify gaps in customer records and proactively collect information
Outbound calls to customers
Maintain customer information on system
Inbound call handling
Qualifications
Grade 12 / Matric
12 months collection experience in a collections call center environment essential
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