Collections Agents - Temp (Parktown) at Rand Mutual - RMA

THE JOB AT A GLANCE

As a Temporary Collections Agent (4 months contract), you will be responsible for collection of company debt by continuous follow-up with debtors on outstanding payment of invoices/accounts. You will also be responsible for escalating complex queries, risk accounts to the Debtors Clerk and or Team leaders/manager for further action and/or advice.

WHAT WILL YOU DO?

Debt and revenue collection and the provision of quality customer servicer

• Follow-up on company debts by telephone, e-mail and any other means available (sms/message)
• Investigate and resolve queries relating to non-payment of invoices
• Trace or locate debtors on outstanding payments queries using databases or other means to obtain valid contact details
• Collect all revenue timeously via telephone/e-mail
• Attend to customer queries received via telephone, e-mail and any other means
• Refer and escalate complex queries to the debtors clerk, team leader or manager for action
• Regularly follow up of accounts with debtors

Identification of risk accounts and appropriate escalation

• Conduct an Age analysis review
• Identify risk accounts based on feedback from calls/follow-ups and escalate to debtors clerk, team leader or manager

Professional and accurate reporting

• Continuously update client records
• Produce professional and accurate reports analysing debtor balances and commentary

Adherence to all compliance frameworks, policies and procedures

• Perform work in accordance with required standards and regulations
• Adhere to company policies and procedures at all times
• Ensure that all relevant insurance and licenses for the Group are in place

WHAT YOU'LL BRING TO THE TABLE?

• NQF Level 4: Grade 12 with 3-5 years’ experience OR
• NQF Level 5: Higher Certificates and Advanced National (vocational) Certificate with 0-1 years’ experience
• RE 5
• Matric with 3-5 years’ experience or Formal Qualification with 0-1 years’ experience
• Basic accounting principles