Collections controller - Port Shepstone at Beekman Group

Key Performance Areas: 

We require an individual that will be self motivated to achieve monthly collection targets. Primary duties will include the collection on outstanding accounts, allocation of client payments, maintaining debit order and credit card instructions and resolving client queries. Receive and respond to Freshdesk tickets daily. A service orientated approach must be adopted when assisting members, which may require face to face consultation. Ensuring that established Call Centre performance standards are achieved is necessary.

Requirements:

• Matric
• Proven collection ability, with a strong focus on customer service and collection experience will be an advantage.
• Excellent verbal communication skills
• Ability to deal with members in a professional and courteous manner.
• Above average computer literacy
• Knowledge of timeshare industry and levies will be an advantage.
• Analytical & Dynamic
• Performance driven
• Excellent interpersonal skills
• Ability to work independently, and as part of a team
• Ability to work under pressure.