Collections & Recoveries Team Manager Mr Price Money at Mr Price Group

Job Description

• This role is about guiding people, keeping operations running smoothly, and helping the team achieve strong recovery results. 
• You’ll focus on supporting your team, solving problems, and making sure our collections work is effective and fair, while contributing to the overall success of the business

Responsibilities
What You’ll Do:

• Lead the team: Oversee the daily operations of the collections call centre, making sure everything runs smoothly
• Keep track of performance: Monitor key metrics, prepare reports, and ensure the team is meeting its targets
• Support and coach your people: Guide team leaders and collectors by setting goals, running performance reviews, and providing training to help them grow
• Shape the strategy: Develop and put into action collections plans that improve recovery results
• Use data to make decisions: Review collections data regularly to spot trends, forecast outcomes, and suggest improvements or automation
• Share insights with leadership: Prepare reports and present updates on recovery performance, analysis, and risks to senior management
• Set clear standards: Define what success looks like for the team and adjust goals when needed to keep performance on track

Why Join Us?

• Be part of a dynamic team driving real impact
• Work in a fast-paced, results-driven environment
• Opportunity to grow and shape the future of collections at Mr Price Money

Qualifications
What We’re Looking For:

Education & Experience

• Matric certificate (required).
• 5–8 years in collections, with at least 2–3 years in a leadership or management role.

Skills & Knowledge

• Strong understanding of debt collection laws
• Confident using dialer systems and CRM tools
• Skilled at planning workloads and keeping the team productive 
• Able to connect big‑picture strategies with everyday operations to achieve recovery goals

Leadership & People Skills

• Comfortable presenting to management and sharing updates clearly
• Enjoys coaching and supporting team members to help them grow
• Handles conflict calmly and applies disciplinary processes when needed