Collections Support Associate at Accenture

Collect and recover customer receivables and debt. Ensure cash collection activities meet the requirements of the client by reducing debt aging, maximizing cash collection and while maintaining a professional relationship with the client and their customers.
MAIN ACTIVITIES / TASKS:

• Contact by phone with customers to make payment arrangements/establish payment dates and resolve issues.
• Capture accurate, detailed notes of discussions and arrangements and send follow up information as requested/required.
• Meet collection targets and ensure agreed Service Levels are met or exceeded.
• Escalate issues in accordance with escalation policy; collect, progress and escalate as required.
• Be proactive and innovative with ideas to continuously improve collection-related processes, services and deliverables to the client.
• Ensure that the business operates in line with operational excellence practices in the areas of process performance, process execution, process management and continuous improvement
• Manage corporate risk by ensuring that all procedures are compliant with company policies, regulatory and legal requirements.

COMPETENCES AND EXPERIENCE:

• Customer Interaction Handling
• Negotiation skills
• Operational Excellence

EDUCATION:

• Matric