Commercial and Sales Coordinator at Lesaka Technologies

Role Purpose 

• The Commercial and Sales Coordinator for the Bill Payments category is a key contributor to the successful execution and growth of the portfolio.
• This role is responsible for supporting the commercial strategy by managing stakeholder relationships, coordinating sales operations, and ensuring the seamless delivery of activities that drive revenue, performance, and customer satisfaction.
• The incumbent plays a vital role in enabling operational efficiency, strengthening collaboration across teams, and supporting the category in meeting its strategic objectives.
• A key responsibility of this role is the coordination and management of municipal tender submissions to drive public sector engagement and expansion. The incumbent will serve as a central point of coordination between internal teams, external partners, and public sector stakeholders, ensuring effective alignment and the seamless delivery of strategic objectives.
• In addition, the role may provide cross‑functional support across other categories, contributing to broader commercial success and overall operational efficiency.

Key Responsibilities 

Sales & Commercial Coordination

• Support the Head of Category in the development and execution of category strategies, pricing, and sales plans.
• Assist with data analysis, reporting, and commercial performance tracking across sales channels.
• Manage sales documentation, pricing updates, and customer agreements in collaboration with relevant teams.
• Coordinate with cross-functional teams (Supply Chain, Finance, Product, Marketing) to ensure alignment on commercial initiatives.
• Assist with the go-live process for new billers/products including data gathering, testing schedules, and internal coordination
• Assisting with client queries for both Collectors and Receivers Integrations and changes required, Projects logged
• Request new receiver integrations and additional id’s, ensure communication between CRM and client is effective, Approval of request then request for implementation
• Invoicing Management and distribution Manage monthly invoices and reports. prepare reports for monthly debtors

Data & Process Management, Tender Administration

• Maintain accurate, up‑to‑date databases for tenders, pricing, product listings, municipal information, and category‑related documentation.
• Ensure all commercial and tender‑related processes are continuously updated, documented, and followed to support operational efficiency.
• Attend tender briefings (physical and virtual) and coordinate all related administrative requirements, ensuring full compliance with outlined specifications.
• Manage the end‑to‑end process of tender submissions, including preparation, printing, packaging, courier arrangements, and physical drop‑offs where required.
• Track and log all tender‑related correspondence, deadlines, amendments, and outcomes, ensuring visibility for internal stakeholders.

Stakeholder Engagement & Support

• Serve as the primary point of contact for internal stakeholders, responding to queries related to tenders, product listings, pricing, and category performance with accuracy and timely communication.
• Support sales and category teams by developing high‑quality presentation materials, coordinating meeting preparation, and ensuring thorough follow‑up through structured post‑meeting action tracking.
• Facilitate the onboarding of new private‑ and public‑sector clients by coordinating required documentation, ensuring alignment across internal teams, and enabling a smooth transition into operational processes.

Data Governance, Compliance & Operational Readiness

• Ensure all category‑related data (tenders, pricing, product information, municipal records, customer details, and operational documentation) is consistently maintained, validated, and kept up to date.
• Monitor compliance with internal processes and regulatory requirements related to municipal engagements, public sector submissions, and commercial operations.
• Coordinate the preparation and quality assurance of all tender documentation, ensuring accuracy, completeness, and alignment with specification criteria.
• Support operational readiness by ensuring all processes, checklists, and workflows are documented, current, and adhered to across the category.
• Participate in tender briefing sessions and manage follow‑up actions to ensure clarity, compliance, and timely execution of submission requirements.
• Oversee the logistical elements of tender submissions, including scheduling, packaging, drop‑offs, and ensuring on‑time delivery for both electronic and physical submissions.

Required Qualifications & Experience

• Bachelor’s degree in Business Administration, Marketing, Supply Chain, or related field.
• 2–4 years of experience in a commercial support, sales coordination, or tender coordination role.
• Experience with public sector procurement processes (especially municipalities) is essential.
• Strong administrative and organizational skills with the ability to manage multiple projects simultaneously.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); experience with CRM or ERP systems is a plus.

Key Competencies

• Strong attention to detail and time management
• Excellent written and verbal communication skills
• Problem-solving mindset and ability to work independently
• Collaborative, with strong stakeholder engagement ability
• Analytical thinking and a commercial mindset
• Commercial Acumen & Analytical Thinking
• Strong project coordination and multitasking abilities
• High attention to detail and follow-through
• Agile mindset with ability to work under pressure