WesBank has changed and evolved over four decades to become the leading destination for individuals and businesses who need expert advice on asset finance. Today, WesBank focuses on putting customers first, offering innovative, tailor-made finance solutions, and providing quality service to all clients based on their needs. WesBank's history of innovations i...
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To optimize judgmental credit decisioning processes and outcomes through the efficient management of resources and focusing on assessing and structuring credit applications, mitigating risk and establishing sound working relationships with business partners
Deliver against operational and cost targets
Prioritise resource allocation to minimise and reduce wastage
Monitor costs for the financial year according to the operational plan
Allocates and approves expenditure
Review cost reports and resolves or explains variances to the budget Identify, control and escalate potential risks that may lead to increased costs
Manage costs or expenses within approved budget to achieve cost efficiencies
Ensure full understanding of customer needs to deliver a quality service Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards
Communicate how customer service solution will be implemented and secures buy-in
Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options
Ensure resolution of customer queries and complaints timeously and ownership of issues
Analyse customer feedback to help improve customer service
Propose ideas to improve customer service
Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
Engage in cross-functional relationships to obtain and to provide work support Deliver customer experience excellence aligned to Organisational values and service standards
Build professional long-term relationships with customers based on trust that builds the brand
Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
Provide customers with relevant information to keep them informed of products and service options Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability
Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map
Research, enable and consult on improvements and opportunities to harness technology and platform enablement
Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy
Monitor customer feedback reports and align processes to maximise efficiencies
Manage team delivery against goals in the area of responsibility
Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures
Participate in Talent Management practices and processes in line with HR policies and procedures
Implement employment equity plan targets in all recruitment and employee movement activities
Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback
Ensure skills are transferred in specific functions Ensure conflict resolution and respond to any complaints or concerns
Set relevant stretch goals for team and motivate achievement
Understand competencies and skills required for own and employee's development and performance
Identify development needs and select effective solutions to address own and employee development needs
Ensure that each employee prepares a personal development plan that is implemented and reviewed as required
Provide on the job coaching and guidance Support and develops talent in line with local legislative requirements
Align current and future workforce plans to local legislative requirements and ensures people decisions positively influence the achievement of the business area transformational targets
Ensure decisions made enables the achievement of the Employment Equity targets
Foster an inclusive environment where all people can thrive and contribute towards the sustainable success of the organisation
Qualifications and Experience
Relevant Degree/Diploma in Finance or similar
5 years’ experience in a similar environment, of which 1 to 2 years ideally at junior (entry level) management level
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