Commercial Underwriter - Remote at RBS

Role Purpose

Provide our international insurance accredited stakeholders with effective and efficient commercial lines underwriting services according to the required standards and procedures in order to retain existing clients and secure new business in support of the business strategy.

Responsibilities

Financial:

• Take appropriate action to minimise cancellations 
• Ensure retention targets are met 

Client:

• Ensure that all stakeholder (e.g. clients, AE’s, insurers) communication is accurate, timeous, professional and relevant  
• Build and maintain mutually beneficial relationships with internal and external stakeholders 
• Ensure and contribute to achieving own and company required client satisfaction targets 

Business Processes:

Adhere to company quality standards, process and broader regulatory frameworks wrt the following processes (but not limited to): 

• General Enquiries such as but not limited to cover, products, processes etc 
• New Business, Renewals, Endorsements and Re-broke 

Cancellations

• Ensure productivity targets are met 
• Adhere to company mandates 
• Participate and contribute in ad hoc projects 
• Keep accurate record of own activities

Learning and Growth:

• Live the RBS values 
• Ensure continuous self-development 
• Ensure objectives of own development plans are achieved 

Requirements   

• Cape Town based
• Willigness to adhere to working hours from 02h00 to 10h00 to support international stakeholders on a remote basis
• Matric or equivalent
• Computer Literate
• Professional and highly articulate in communication 
• 1 – 3 years’ experience working in a client services environment
• 1 - 3 years’ experience as a Commercial Lines Underwriter.