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  • Posted: Apr 2, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Momentum Metropolitan Holdings, formerly MMI Holdings, is a South African-based financial services group was established on 1 Dec 2010, through the merger of Metropolitan and Momentum. We are specialists in long and short-term insurance, asset management, savings, investments, healthcare administration, health risk management, employee benefits and reward...
    Read more about this company


    Communication Specialist - Pretoria


    • Bachelors’ Degree in Communication
    • 5 years relevant experience

    Duties & Responsibilities

    • Implementation of a tactical operational Communication framework, processes, systems and performance standards  

    (Internal Process) - 

    • Assist in setting the research agenda by highlighting areas of concern and potential opportunities for improvement and optimisation.
    • Define methods and techniques to apply in an area of specialisation that is in alignment with area objectives and the operational strategy.
    • Develop and disseminate media statements, opinion pieces and feature articles to promote a positive organisational reputation in the market place.
    • Develop and maintain productive working relationships with peers and organisational role players to achieve optimal cross process integration.
    • Undertake information gathering and analysis of data within set guidelines to provide timely information in area of accountability.

    Engage with clients in a client centric manner (Client Services) - 

    • Provide authoritative, specialist expertise and advice to external customers.
    • Build and maintain relationships with clients and internal and external stakeholders that promote cross delivery process solutions.
    • Develop and manage key stakeholder relationships that enable achievement of operational objectives.
    • Implement client retention strategies effectively and report on the effectiveness thereof for future improvement.
    • Liaise with clients and provide information and advisory services to facilitate information dissemination, flow and customer satisfaction.
    • Manage the development of standardised client centred scripts for client service processes.
    • Participate and contribute to a culture which build rewarding relationships, facilitates feedback and provides exceptional client service.
    • Participate in relevant customer or stakeholder forums.
    • Plan, conduct and provide feedback on random customer satisfaction audits related to communication of product and solution mix

    Self-management and teamwork (People) - 

    • Build strong relationships through providing specialist know-how and leadership to others, expressing positive expectations.
    • Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation.
    • Positively influence and manage change and offer specialist support where required.
    • Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff.
    • Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
    • Take ownership for driving career development


    • Business Acumen
    • Collaboration
    • Client/ Stakeholder Commitment
    • Impact and Influence
    • Drive for Results
    • Self-Awareness and Insight
    • Leads Change and Innovation
    • Diversity and Inclusiveness
    • Motivating and Inspiring Team
    • Growing Talent

    Method of Application

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