Communications Consultant - Internal Client Services - Executive Office at Deloitte

Job Description

Main Purpose of Job

• As part of the Africa Corporate Affairs, Communications, team, the experienced communications consultant will support a variety of communications needs both internally and externally. The role will be responsible for executing against our communications strategies and plans.  Key outcomes are:

• Collaborate with internal client services and business communication leads for coordinated, on-brand and relevant, impactful internal communication activations.

• Position the brand through sourcing, producing and publishing content on the firm's owned communication channels as well as relevant third-party sites. 

• Collaborate with regional communication peers for an integrated Africa communications experience. 

• Oversight, quality control and mentorship of junior communications team members.

Key performance areas are: 
Brand communications:

• Supports communications manager with external brand communication deliverables as required. 

• Manages the production of content for firm's external communication channels (website, social media, signage). 

• Identifies and facilitates external opportunities for brand positioning (activations, sponsorships, partnerships).

• Engages with internal communication and project managers to source stories for brand positioning and storytelling.

• Provides media relations team with story leads and facilitating first engagement with internal content owner.

• Event management of brand activations.

• Publishing of content on firm's external communication channels (social media, website, podcasts, vodcasts).

• Manages budgets, invoicing and payment of service providers. 

Internal communications:

• Assists in producing internal communication collateral that is innovative and compliant with Deloitte language style, quality standards and corporate identity.

• Supports internal client services (HR, IT, Finance, Risk, CSR) and businesses with firmwide communication requirements.

• Management of centralized, internal channel content distribution and publishing (SMS, email, internal newsletters, intranet, digital signage, group presentations, Yammer). 

• Manages database of centralized, internal distribution lists ensuring they are kept up to date, accurate, efficient and segmented.   

• The successful candidate will use a combination of subject matter expertise in strategic communications both internally and externally as well as project management. 

• Candidates with professional services or financial services experience with a passion for communications are ideal. 

• The individual will need to liaise with senior stakeholders across the business. 

Qualifications

Minimum Requirements:

• Broad knowledge of communication tools, tactics, and standards

• Excellent command of the English language

• Strong written and editorial skills

• Creative with the ability to think out of box

• Advanced interpersonal skills—comfortable working with dynamic and virtual teams and high-level leadership

• Experience in developing and writing high profile communications for large-scale initiatives that engages and informs key stakeholder audiences across various communication vehicles (emails, newsletters, video, scripts, presentations, online content, social media etc.)

• Strong project management skills including experience coordinating and managing plans/schedules to meet deliverable dates

• Strong Microsoft Office skills (primarily Word and PowerPoint)

• Up-to-date with latest trends in communication techniques and approaches

Minimum Qualification: 

• Must have at least a Diploma in a communications field.

• Preferably has a Bachelor’s Degree in a communications field.  

Preferred:

• Demonstrate strong writing and editing skills

• Knowledge and understanding of the Deloitte communication standards, language style, and brand would be an asset

• Prior experience in “Big 4” Audit businesses of Financial Services 

• Experience or working knowledge of graphic design and/or multimedia deliverables

Additional Information

What you’ll be part of—our Deloitte culture:
At Deloitte, we expect results. Incredible—tangible—results. And Deloitte professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network. 
In Deloitte, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.  
Deloitte supports our talented professionals in answering the question: What impact will you make?

Note:
The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.