Communications Manager at Yellow

Who We Are Looking For
A young candidate eager to be deeply involved in communications execution and build their strategic thinking and management skills over time. The Communications Manager will be the first person in our team dedicated to marketing and communications and as such will need to be comfortable to operate without a full support team.
We are looking for someone who is very comfortable with technology and has some relevant experience in design work and digital user experience.
The Communications Manager will work closely with the COO and CTO to coordinate internal communications and enhance customer experience, and the CEO to drive profitability through brand strategy.
Your Mission
The mission of Yellow’s Communications Manager is:
1. Reduce organisational friction through systematic management of Internal
Communications throughout the organisation (Immediate)
2. Enhance the Customer Experience across all touchpoints (Short - Medium Term)
Internal Communications
Our immediate challenge is the effective and systematic co-ordination of internal communications. The Communications Manager will be tasked with establishing and operating an effective and codified system to reduce friction between our tech, operations and sales teams.
The Communications Manager will design, coordinate and oversee an internal communications system between managers, developers, sales agents and operations team
members. The communications system will include management of:
1. Recruitment, training and onboarding material for sales agents and operations team members
2. Internal advertising of new products, offerings, prices, procedures and policies
3. Recognition of exceptional performances throughout the organisation
4. Consistent communication of cultural values and purpose
Customer Experience
The Communications Manager will be accountable for the experience and touchpoints of customers, with a focus on increasing customer understanding of how to use Yellow products, making payment, their contractual relationship, future product opportunities and how to access support.