Community Manager at Accenture

Job Description

The Community Manager is responsible for managing interactions on social media platforms, including responding to comments and direct messages. The successful candidate will entrench themself in the tone of voice of the brands they work on and will proactively foster community engagement by creating compelling conversations and coordinating interactive activities. Additionally, they will handle moderation duties with professionalism and uphold brand values. They will take on additional duties such as competition entry logging and monitoring. The Community Manager plays a pivotal role in uploading content and cultivating a positive online environment. This role requires working shifts on weekdays, and from 9 AM to 5 PM every second Saturday.

Responsibilities (include but not limited to):

• Schedule and post approved content
• Manage consumer conversations (including but not limited to TikTok, YouTube, Facebook, Instagram, Twitter, LinkedIn)
• Engage with relevant influencers who will support campaign objectives
• Social community listening: seeking and providing tactical opportunities and community insights to creative and reporting teams 
• Assist with other allocated tasks (e.g. competition administration) as and when required
• Effective daily and monthly management and planning of work thereby ensuring that deadlines and quality standards are met
• Flagg issues to management timeously and appropriately so that resolution is achieved before they escalate
• Accountable for all work from start to finish and ensure follow-through and accountability is achieved and maintained at all times
• Ensure a seamless working environment by providing effective cross-functional communication (both within the inter and intra company)
• Ensure that all knowledge created in the course of work is effectively managed, stored and maintained for current and future use
• Ensure that all company procedures, systems and methodologies are followed and maintained (including, but not limited to: Chase, authorisations, approvals, HR, reporting and other)
• Ensure all assistance in reporting responsibilities are met and that management is kept updated on project progress and developments
• Keep abreast of social media and advertising trends in accordance with industry best practice

Qualifications/Experience/Skill:

• Tertiary qualifications in Communications, Marketing or Advertising
• Minimum 2 years experience as a Community Manager or Engagement Manager in a Traditional Advertising Agency or a Digital Advertising Agency
• Proficient in Office 365 (i.e. Word/Excel/PowerPoint/SharePoint/Outlook etc.)
• A good command of the English language (both verbal and written)
• Comprehension in isiZulu, isiXhosa or Sesotho is an advantage
• Well versed in Digital
• Strong administration skills
• Strong presentation skills
• Ability to multi-task (able to work across multiple brands at any given time)

Personal Attributes:

• Team player with the ability to work independently
• Ability to remain calm in a fast paced environment
• Accountable
• Resilient
• Solution driven
• Reliable
• Meticulous with attention to detail
• Other: comfortable to work on-site (at the office) and comfortable to work on alcohol brands