Community Manager at Pavago

About the Role

• Our client is seeking a proactive and relationship-driven Community Manager to oversee and engage a private entrepreneur community of approximately 160 members. This role is centered around daily Slack engagement, relationship building, member satisfaction, and event coordination. The Community Manager plays a critical role in fostering meaningful connections, driving participation, and maintaining a positive, professional, and high-energy community environment.

Responsibilities:

Daily Community Engagement:

• Actively manage and participate in daily conversations within Slack.
• Initiate discussions, encourage participation, and keep the community engaged and connected.
• Maintain a professional, welcoming, and upbeat tone across all interactions.

Relationship Building & Member Connections:

• Introduce and connect members based on shared goals, interests, and needs.
• Foster collaboration and meaningful peer-to-peer relationships within the community.
• Act as a connector to strengthen engagement and trust among members.

Member Check-Ins & Satisfaction Management:

• Conduct regular member check-ins (e.g., every six months) to assess satisfaction and gather feedback.
• Identify engagement gaps, concerns, and opportunities for improvement.
• Proactively address member needs to ensure long-term satisfaction and retention.

Event Coordination & Execution:

• Plan, coordinate, and execute member-facing events such as retreats, dinners, and meetups.
• Manage event logistics and ensure a smooth, high-quality member experience.
• Support initiatives that deepen relationships and strengthen community bonds.

Engagement Tracking & Reporting:

• Monitor and track community engagement metrics, including participation levels, connections made, and event attendance.
• Record and report insights related to member engagement and satisfaction.
• Use data to inform retention strategies and community improvements.

Feedback & Survey Management:

• Manage satisfaction surveys through tools such as Typeform and email.
• Analyze feedback and share actionable insights with internal stakeholders.

Retention & Ownership:

• Monitor churn indicators and proactively support retention efforts through relationship-building.
• Take ownership of community health by identifying gaps and implementing solutions without direct supervision.
• Remain flexible and adaptable to evolving community needs and priorities.

What Makes You a Perfect Fit

• Outgoing, proactive, and confident in starting and maintaining conversations.
• Strong relationship-builder with a community-first mindset.
• Highly professional communicator across Slack, email, and video calls.
• Customer service–oriented with a focus on member satisfaction and retention.
• Ownership-driven, adaptable, and comfortable operating independently.
• Organized, detail-oriented, and enthusiastic about community engagement.

Required Experience & Skills

• Excellent, neutral, US-friendly spoken English accent.
• Strong written and verbal communication skills.
• Proven ability to build relationships and engage diverse stakeholders.
• Experience coordinating or supporting member-focused events.
• Access to personal equipment suitable for full-time remote work.
• Availability to work U.S. hours (ET–PT).
• Strong adaptability and willingness to take on evolving responsibilities.

Ideal Experience & Skills:

• Previous experience in community management, member success, or relationship management.
• Background in event planning or customer-facing roles.
• Familiarity with Slack and Typeform.
• Experience working with U.S.-based clients or understanding U.S. communication styles.
• Demonstrated success improving engagement, satisfaction, or retention metrics.
• Based in LATAM or Africa (preferred, not required).

What Does a Typical Day Look Like?

A Community Manager’s day focuses on maintaining strong engagement and relationships within the community. You will:

• Actively engage with members in Slack, starting conversations and responding to discussions.
• Introduce members to one another based on shared interests and goals.
• Monitor engagement levels and identify members who may need additional support.
• Coordinate and prepare for upcoming community events or meetups.
• Review feedback, survey results, and engagement data to identify improvement opportunities.
• Communicate insights and updates to internal stakeholders.
• In essence: you are the heartbeat of the community, ensuring members feel connected, supported, and engaged.

Key Metrics for Success (KPIs)

• Consistent daily engagement and participation within Slack.
• Member satisfaction scores from check-ins and surveys.
• Event attendance and participation rates.
• Number and quality of member connections facilitated.
• Reduction in churn and improvement in overall retention.
• Timely and accurate tracking of engagement metrics.