Job Opportunities at Pavago

About the Role

• Our client is seeking a proactive and relationship-driven Community Manager to oversee and engage a private entrepreneur community of approximately 160 members. This role is centered around daily Slack engagement, relationship building, member satisfaction, and event coordination. The Community Manager plays a critical role in fostering meaningful connections, driving participation, and maintaining a positive, professional, and high-energy community environment.

Responsibilities:

Daily Community Engagement:

• Actively manage and participate in daily conversations within Slack.
• Initiate discussions, encourage participation, and keep the community engaged and connected.
• Maintain a professional, welcoming, and upbeat tone across all interactions.

Relationship Building & Member Connections:

• Introduce and connect members based on shared goals, interests, and needs.
• Foster collaboration and meaningful peer-to-peer relationships within the community.
• Act as a connector to strengthen engagement and trust among members.

Member Check-Ins & Satisfaction Management:

• Conduct regular member check-ins (e.g., every six months) to assess satisfaction and gather feedback.
• Identify engagement gaps, concerns, and opportunities for improvement.
• Proactively address member needs to ensure long-term satisfaction and retention.

Event Coordination & Execution:

• Plan, coordinate, and execute member-facing events such as retreats, dinners, and meetups.
• Manage event logistics and ensure a smooth, high-quality member experience.
• Support initiatives that deepen relationships and strengthen community bonds.

Engagement Tracking & Reporting:

• Monitor and track community engagement metrics, including participation levels, connections made, and event attendance.
• Record and report insights related to member engagement and satisfaction.
• Use data to inform retention strategies and community improvements.

Feedback & Survey Management:

• Manage satisfaction surveys through tools such as Typeform and email.
• Analyze feedback and share actionable insights with internal stakeholders.

Retention & Ownership:

• Monitor churn indicators and proactively support retention efforts through relationship-building.
• Take ownership of community health by identifying gaps and implementing solutions without direct supervision.
• Remain flexible and adaptable to evolving community needs and priorities.

What Makes You a Perfect Fit

• Outgoing, proactive, and confident in starting and maintaining conversations.
• Strong relationship-builder with a community-first mindset.
• Highly professional communicator across Slack, email, and video calls.
• Customer service–oriented with a focus on member satisfaction and retention.
• Ownership-driven, adaptable, and comfortable operating independently.
• Organized, detail-oriented, and enthusiastic about community engagement.

Required Experience & Skills

• Excellent, neutral, US-friendly spoken English accent.
• Strong written and verbal communication skills.
• Proven ability to build relationships and engage diverse stakeholders.
• Experience coordinating or supporting member-focused events.
• Access to personal equipment suitable for full-time remote work.
• Availability to work U.S. hours (ET–PT).
• Strong adaptability and willingness to take on evolving responsibilities.

Ideal Experience & Skills:

• Previous experience in community management, member success, or relationship management.
• Background in event planning or customer-facing roles.
• Familiarity with Slack and Typeform.
• Experience working with U.S.-based clients or understanding U.S. communication styles.
• Demonstrated success improving engagement, satisfaction, or retention metrics.
• Based in LATAM or Africa (preferred, not required).

What Does a Typical Day Look Like?

A Community Manager’s day focuses on maintaining strong engagement and relationships within the community. You will:

• Actively engage with members in Slack, starting conversations and responding to discussions.
• Introduce members to one another based on shared interests and goals.
• Monitor engagement levels and identify members who may need additional support.
• Coordinate and prepare for upcoming community events or meetups.
• Review feedback, survey results, and engagement data to identify improvement opportunities.
• Communicate insights and updates to internal stakeholders.
• In essence: you are the heartbeat of the community, ensuring members feel connected, supported, and engaged.

Key Metrics for Success (KPIs)

• Consistent daily engagement and participation within Slack.
• Member satisfaction scores from check-ins and surveys.
• Event attendance and participation rates.
• Number and quality of member connections facilitated.
• Reduction in churn and improvement in overall retention.
• Timely and accurate tracking of engagement metrics.

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About the Role

• We are seeking a Chief of Staff to act as a high-impact operator and execution partner to the Founder during a critical growth and transformation phase. This role is designed for a systems-first leader who can bring structure, cadence, and operational rigor across the business while enabling the Founder to focus on strategy and expansion.
• This is a hands-on, outcomes-driven role. You will diagnose gaps, rebuild operating rhythms, and implement repeatable systems across Operations, Product, Go-To-Market, and Compliance. A core expectation of this role is the ability to design and orchestrate agentic AI workflows that improve speed, reliability, and scalability of key business processes.

Responsibilities

Strategic Execution & Founder Enablement

• Translate strategic priorities into clear operational plans, OKRs, and execution roadmaps.
• Own leadership cadences, agendas, follow-ups, and decision tracking to ensure execution clarity.
• Drive cross-functional alignment and accountability through clear ownership and SLAs.

Operating Model & Systems Building

• Diagnose operational bottlenecks across Product, Operations, Go-To-Market, Treasury, and Compliance.
• Design and implement SOPs, runbooks, RACI frameworks, and escalation paths.
• Build and maintain a single source of truth through dashboards, scorecards, and reporting.
• Replace ad-hoc workflows with repeatable, scalable processes.

AI Orchestration & Automation

• Design and deploy agentic AI workflows to automate high-impact operational processes.
• Define agent responsibilities, orchestration logic, and human-in-the-loop controls.
• Ensure governance, auditability, and safe deployment of AI-driven workflows.
• Drive internal adoption of AI tools to improve productivity across Operations, Compliance, Customer Success, and Product.

Risk, Compliance & Process Integrity

• Partner closely with Legal and Compliance to ensure workflows are audit-ready and regulator-aligned.
• Ensure data protection, regional compliance, and escalation mechanisms for edge cases.
• Maintain documentation and evidence trails for compliance-critical processes.

Revenue & Cross-Functional Enablement

• Work closely with Revenue leadership to improve pipeline velocity, partner onboarding, and CRM discipline.
• Remove operational friction for external partners by standardizing playbooks and SLAs.

People & Culture

• Build and mentor a small, high-performing operations and AI-focused team.
• Foster a culture of documentation, accountability, continuous improvement, and ownership.

What Makes You a Perfect Fit

• Strong systems thinker with a bias for execution and ownership.
• Comfortable operating in ambiguity and fast-changing environments.
• Calm under pressure and trusted with sensitive, high-stakes decisions.
• Able to balance strategic thinking with hands-on delivery.

Required Experience & Skills

• 8–12+ years of experience in operations, strategy, or leadership roles within fintech, payments, or B2B platforms.
• Proven experience leading operational turnarounds or scaling early-stage organizations.
• Strong understanding of cross-border payments, compliance, or regulated environments.
• Hands-on experience designing and implementing AI-driven or automated workflows.
• Advanced proficiency with CRM systems (Zoho, Pipedrive, Salesforce, or HubSpot).

Ideal Experience & Skills

• Experience working across Global South or diaspora-led markets.
• Familiarity with agentic AI frameworks, orchestration tools, and modern LLM ecosystems.
• Experience building OKR systems, dashboards, and performance management frameworks.

What Does a Typical Day Look Like?

A Chief of Staff’s day is centered on execution, clarity, and leverage. You will:

• Review operational metrics, KPIs, and execution status across teams.
• Lead leadership and execution cadences to ensure priorities are moving forward.
• Design or refine workflows, SOPs, and AI-enabled automations.
• Unblock teams by resolving cross-functional dependencies.
• Partner with the Founder on decision-making, prioritization, and follow-through.
• In essence: your role is to make the company run predictably, efficiently, and at scale.

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About the Role

• We are seeking a Head of Revenue to build, own, and scale the entire revenue function. This role is responsible for driving pipeline creation, closing high-value deals, building strategic partnerships, and establishing strong revenue operations.
• This is a hands-on, execution-focused leadership role. You will be accountable for measurable outcomes across sales, partnerships, customer acquisition, and retention. The contract-to-hire structure is designed to ensure clear impact before transitioning into a long-term leadership position.

Responsibilities

Sales & Business Development

• Develop, own, and execute the end-to-end sales strategy across B2B, diaspora-led, and Global South markets.
• Build and manage a qualified sales pipeline with clear stage ownership and predictable conversion.
• Source, negotiate, structure, and close deals with enterprise partners, SMEs, and ecosystem players.
• Consistently achieve or exceed monthly and quarterly revenue targets tied to ARR and Total Payment Volume (TPV).

Partnerships & Ecosystem Growth

• Identify, negotiate, and onboard strategic partnerships with banks, fintechs, payment processors, and diaspora associations.
• Build channel partnerships to expand market reach across North America, Europe, and Africa.
• Develop and manage long-term ecosystem relationships that drive sustained revenue growth.

Customer Acquisition & Retention

• Lead customer acquisition initiatives targeting traders in Global South markets and diaspora-owned businesses.
• Establish customer success processes that drive activation, retention, and referrals.
• Use CRM and performance data to improve customer journeys and increase lifetime value (LTV).

Revenue Operations & Forecasting

• Own and operate the CRM system (Zoho, Pipedrive, Salesforce, or similar).
• Design workflows, dashboards, and reporting to ensure accurate pipeline visibility.
• Implement data-driven forecasting to inform leadership on revenue health and growth opportunities.
• Collaborate closely with Product and Marketing to align go-to-market execution.

What Makes You a Perfect Fit

• Highly execution-driven with strong ownership of revenue outcomes.
• Data-oriented and disciplined in CRM usage and reporting.
• Confident deal closer with strong negotiation skills.
• Comfortable operating in fast-paced, high-growth, and ambiguous environments.
• Relationship-builder who can operate at both strategic and hands-on levels.

Required Experience & Skills

• 7–10+ years of experience in sales, business development, partnerships, or revenue leadership.
• Proven track record of closing high-value deals and exceeding revenue targets.
• Strong hands-on experience with CRM platforms (Zoho, Pipedrive, Salesforce, or HubSpot).
• Experience operating within fintech, payments, or B2B SaaS environments.

Ideal Experience & Skills

• Deep understanding of cross-border payments, remittance, or diaspora-driven financial ecosystems.
• Experience building revenue functions within early-stage or high-growth companies.
• Background working across multiple international markets.

What Does a Typical Day Look Like?

A Head of Revenue’s day is focused on execution, visibility, and deal momentum. You will:

• Review pipeline health, deal stages, and revenue forecasts.
• Engage directly in deal sourcing, negotiations, and closing activities.
• Hold partnership conversations to unlock new distribution or revenue channels.
• Analyze CRM data to identify gaps, bottlenecks, and growth opportunities.
• Align with Product and Marketing to refine messaging and go-to-market efforts.
• Ensure CRM hygiene and reporting accuracy across all revenue activities.