Community Manager at TBWA\ South Africa

Responsibilities

• Develop and implement comprehensive social media and communication campaigns to achieve marketing objectives
• Create and curate engaging text, image, and video content for social media accounts
• Respond to comments and customer queries in a timely and professional manner
• Monitor and report on feedback and online reviews to inform marketing strategies
• Organize and participate in events to build community and boost brand awareness
• Collaborate with Marketing, PR, and Communications teams to ensure brand consistency and messaging
• Liaise with Development and Sales departments to stay updated on new products and features
• Build and maintain relationships with customers, potential customers, industry professionals, and journalists
• Stay up-to-date with digital technology trends and best practices in social media management

Requirements and Skills

• Proven work experience as a Community Manager (5+ years, mid-level)
• Experience launching campaigns across social platforms (Facebook, Twitter, Instagram, LinkedIn, YouTube)
• Ability to identify and track relevant community metrics using reporting tools.
• Excellent verbal and written communication skills
• Hands-on experience with social media management for brands
• Ability to interpret online customer engagement metrics and adjust strategies accordingly
• Knowledge of online marketing and marketing channels
• Attention to detail and ability to multitask
• Marketing/Communication degree in Marketing or relevant field
• Experience working on FMCG brands and Alcohol brands is a plus