Job Openings at TBWA\ South Africa

Key Responsibilities

• Responsible for developing key relationships with client beyond just the management of their business
• Drafting public relations strategy for client's
• Manage multiple client's/ongoing projects, dependent on billings
• To ensure a clear understanding of the client's strategic and operational requirements and communicate these deliverables to your team
• Manage team and ensure deliverables are met according to client brief
• Excellence in writing and editing materials including client press releases, articles, social media content plans, correspondence and reports
• Take a leadership role in new business development and proposals
• Management of client meetings (ongoing or project)
• Oversee reporting to ensure the highest standard - status reports, call reports, feedback reports, campaign reports
• To work with the AD to monitor income from all client accounts and cost: income ratio's are kept low
• To drive recruitment and development of staff
• To manage the performance of the AMs and other direct business reports
• To create clear PDPs for direct reports, along with AD

Knowledge and Experience

• Diploma or degree in Communications and/or Public Relations
• At least five years public relations experience
• Has proven experience as an AM at an agency
• Broad based exposure to all skills including proposal planning, writing, media relations and social media
• Proven track record in growing business
• Direct experience in building and managing teams
• Has proven campaign/event management / media / social media management experience
• Excellent relationship management and financial skills

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Responsibilities

• Develop and implement comprehensive social media and communication campaigns to achieve marketing objectives
• Create and curate engaging text, image, and video content for social media accounts
• Respond to comments and customer queries in a timely and professional manner
• Monitor and report on feedback and online reviews to inform marketing strategies
• Organize and participate in events to build community and boost brand awareness
• Collaborate with Marketing, PR, and Communications teams to ensure brand consistency and messaging
• Liaise with Development and Sales departments to stay updated on new products and features
• Build and maintain relationships with customers, potential customers, industry professionals, and journalists
• Stay up-to-date with digital technology trends and best practices in social media management

Requirements and Skills

• Proven work experience as a Community Manager (5+ years, mid-level)
• Experience launching campaigns across social platforms (Facebook, Twitter, Instagram, LinkedIn, YouTube)
• Ability to identify and track relevant community metrics using reporting tools.
• Excellent verbal and written communication skills
• Hands-on experience with social media management for brands
• Ability to interpret online customer engagement metrics and adjust strategies accordingly
• Knowledge of online marketing and marketing channels
• Attention to detail and ability to multitask
• Marketing/Communication degree in Marketing or relevant field
• Experience working on FMCG brands and Alcohol brands is a plus