Community Operations Manager - Gqeberha/Port Elizabeth at Fidelity Services Group

Job Overview:

• The Community Operations Manager is tassist the Branch Manager with growth and the local strategy.

The COM will be responsible for all operational and managerial functions including the following:

• He is responsible tconduct proactive training with all armed response and LSS officers in the area. (Change culture from Reactive tProactive), Building relationships with the SAPS (Sector members, sector commanders, CPF members and station commanders). Attend all CPF, crime & community meetings together with the Branch Manager. Record and analyse all crime in the area, identify crime trends and arrange and lead all proactive internal and joint special operations based on the crime trends. Equip all reaction and LSS officers with the skills tidentify and address potential crime before it happens and by that reducing crime in the focused areas thus assisting tgrow the client base.

QUALIFICATION & EXPERIENCE:

• Matric
• Tw(2) years Lead Response Officer experience 
• PSIRA Registered Grade B

Leadership skills

• Proven experience in the Security Industry
• Management Advanced Firearm
• Range Officer

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Computer Literate (MS Office, advanced Excel, PowerPoint, Email and Internet)
• Code 8 driver’s licence

Job Responsibilities:

Develop and continuously revise a pro-active training strategy for the area (patrols, standoff points, joint operations, visibility drives.

• Develop an understanding of the customer needs tdrive strategy development. In conjunction with the Branch manager, identify area of high attrition (service, price & competitors), high crime and low reconnection areas. Arrange at least 1-2 operations in the identified areas per week. Identify any building sites in the area and ensure maximum visibility around these properties.
• Understanding of the competitive landscape as it relates tthe pro-active model
• Work with Branch Management team tinvestigate and consider area innovations (technology and processes) approaches tpro-active security
• Develop a crime reduction strategy in area of responsibility. Identify crime trends. Plan and execute special operations (FADT and/or joint operations) tcombat the crime trend identified
• Develop a measuring criteria and reports tshow improvement in crime reduction and client growth related tthe pro-active strategy
• Quarterly area security risk assessment tbe conducted based on the modus of operandi identified from all incidents (identify vulnerable areas with in the areas and propose solutions / suggestions tthe Branch Manager for further discussion with the community

SAPS Involvement:

• Develop a working relationship with all key persons within the SAPS environment (sector members, sector commanders, CPF, station commander)
• Be a key go-to-person by both operations and business tassist in solving crime incidents through SAPS contacts
• Attend all SAPS, crime and CPF meetings with the Branch Management team as far as possible
• Arranging and attending of all joint SAPS operations, visibility drives, roadblocks etc.

Customer Service:

• Assist in ensuring that all media channels (WhatsApp groups) are set up (via CMC).
• Ensure the process of acknowledging messages, despatching and feedback are adhered to.
• Compile and distribution a monthly report tall stakeholders on the pro-active measures taken and the success there of
• Attend all serious crime incidents personally, and assist the client with any/all security needs
• Regular meet with LSS site steerco’s

Staff Training:

• Work with training resources tensure that specific proactive training is conducted with all reaction and LSS officers within the area (Ensure training is aligned tthe proactive approach)
• Continuous on the job training/evaluations are conducted with all staff – training to include: proactive meet & greets / open gates / stop & question / supervision of LSS guards / identification of possible weak spots (security breaches) / Mind set change of reaction officers from reactive tproactive / public space protection

Marketing Alignment:

• Keep marketing and communications informed on developments within this portfolio (Generating and communicating PR material)
• Ensure all operations are recorded (report and photo’s) and sent tBranch Manager and marketing tarrange tbe distributed tall clients.
• Understand and manage client perception identified through client perception surveys

General

• Assist Regional Operations Manager with general discipline in the area enforcing patrols, standoff points and SOP adherence
• Managing daily, weekly and monthly compliance and required operational duties:
• Manage all Response areas measuring service levels on response times maintaining response targets set out in are KPI.
• Compile reports, Preliminary reports for incidents and accidents for management.
• Manage and keep standard operating procedures ta high level, ensure that these policies are adhered tdaily.
• Control budget and manage overtime and expenses.
• Manage and control all purchases.
• Manage all new employees as required in the recruitment process
• Manage and keep track of all disciplinary hearings.
• Co-ordinate admin staff tproduce statistics on a daily, weekly and quarterly basis.
• Conduct performance appraisals and manage HR manage system.
• Check and control PSIRA registration/Competencies/training monthly.
• Control Fleet requirements, managing fuel, violations, vehicle repairs and services.
• Manage and control FAMS firearms requirements.
• Logistics Management (i.e. distribution and control of firearms, compiling and control of all reports and paperwork)
• Manage Payroll requirements daily and monthly (Time books, leave, OT and absenteeism)
• Manage and improve all processes and resources tensure compliance with the corporate ZerHarm philosophy.
• Effectively manage incidents, including motor vehicle accidents timprove the Health and Safety of employees.