Complex Programme Manager at Vodafone Global Enterprise

Role Purpose/Business Unit:

• The Complex Programme Manager is a critical role responsible for the successful mobilisation and delivery of large-scale, complex technology projects to key customers. This individual will lead cross-functional teams, manage multiple product lines, and navigate complex stakeholder environments to ensure projects are delivered on time through milestones, within budget, upholding contractual obligations, and to the highest quality standards
• Works closely with the various segment practices and channels to drive Customer Success across Vodacom Business.

Your responsibilities will include:

Programme Mobilisation & Planning

• Develop comprehensive programme plans, including scope, schedule, budget, risk management, and communication strategies.
• Establish clear project governance structures and processes.
• Lead the mobilisation of project teams, ensuring resources are allocated effectively.
• Define and manage project dependencies and interdependencies.
• Conduct scope workshop with architecture team and client’s technical owners to confirm baseline and clarify proposal assumptions and exclusions prior to commencement of execution work

Programme Delivery & Execution

• Oversee the execution of complex projects, ensuring adherence to project plans and milestones.
• Execution of program management for transition and/or due diligence on complex Manage services contracts 
• Proactively identify and manage risks, issues, and changes, implementing effective mitigation strategies.
• Monitor project progress, track key performance indicators (KPIs), and provide regular status reports to stakeholders.
• Ensure adherence to quality standards and delivery best practices.
• Manage and track projects profitability to be equal or better than sold profitability  
• Ensure that a clean hand-over to the Customer & Service Management team at the close of each programme is facilitated.
• Management of project profit and loss
• Provide cash flow projections based on acceptance schedule delivery programme Participate in contracts/ price negotiations where applicable
• Ensuring all necessary documents and designs are signed and accepted by the all required parties and stored centrally

Process Improvement

• Identify opportunities to improve project delivery processes and methodologies.
• Implement best practices and lessons learned from previous projects

Stakeholder Management 

• Managing Stakeholders: Strategic management of stakeholders to achieve success in the market. Builds collaborative partnerships and alliances for market success.
• Manage stakeholder communication and meetings governances 
• Leverage a comprehensive network to facilitate project delivery and resolve issues efficiently.
• Collaborate with various departments and stakeholders to ensure project success.
• Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives
• Manage the multiple internal & external stakeholders across the landscape
• Direct management of Junior project managers and project administrators on complex programs 

The ideal candidate for this role will have:

• Project Management Professional (PMP)
• Relevant Degree / Diploma 
• PRINCE2 Practitioner or equivalent experience
• 7+ years’ work experience in a program/project management or related environment, with:
• Knowledge of IT service management frameworks
• Extensive experience in complex solutions deployment
• Excellent communication, stakeholder management, and interpersonal skills

Technical Competencies 

• Business development skills – unlocking the opportunity based on customers’ business requirements
• Team player, strong influence and relationship management skills
• A self-starter with a determination to succeed, balanced with appropriate tact and diplomacy
• Ability to work in an international and/or distributed virtual team
• Strong communication and decision-making skills and ability to balance conflicting interests
• Proficiency in MS Word, MS Excel, PowerPoint, MS Teams, SharePoint, MS Project, Primavera.
• Detail-oriented with a focus on accuracy and quality.
• Ability to work collaboratively in a team environment and independently.
• Familiarity with project challenges and solutions in government-related and private sector projects.

Behavioural Competencies 

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• People Management: Ensure team work together to deliver on their responsibilities creating accountability and ownership   
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 18 June 2026.