Compliance Auditor at Ignition Group

The Role:

The Ignition Group is a proudly South African investment company focusing on Technology, Media, Telecommunications and Financial services.

Our employees are always at the forefront of business technology and we count on them to use their knowledge and skills, to move our company from strength to strength.

A Compliance Auditor at the Ignition Group will be required to provide compliance related monitoring for the various areas of the business, monitor risk related activities that impact the business, and manage the financial services requirements as laid out by regulatory bodies. Show us what you know and we’ll return the favour. Work with some of the best minds in the industry.

The detail:

Key Focus and Duties:

• Coach representatives daily / weekly and monthly, in line with the relevant governing acts.
• Ensure compliance is met by monitoring a set of campaigns, scripting, and a set of representatives or employees, guided by the legislative requirements.
• Monitor Quality Assurance reports ensuring the compliance component meets the business requirements.
• Internal Audits & Reporting Perform internal audits on various parts of the business.
• Audit Quality Assurance by providing insight in regards to supervisory requirements on calls.
• Produce feedback and analysis, and provide recommendation in line with legislative and business requirements to respective line managers and Call Centre Managers.
• Report and manage risk within the business units.
• Perform a 5 stage Enterprise Risk Management model.
• Ensure documentation is available for internal and external audits' & FAIS Guide Team leaders and Campaign Managers along the FAIS supervisory process.
• Manage FAIS related escalations and provide feedback to line management.
• Maintenance of the FSB registers for the business unit.
• Perform call monitoring and group supervision within the call centre environment according to FAIS requirements.

Special Skills

• Analytical and decision-making skills are among the most important traits a Compliance Auditor must have to be successful in this position.
• Basic business acumen.
• Able to discern the material from the immaterial with respect to what is uncovered in findings.
• Attention to detail.
• Organizational skills.
• Accustomed to tight deadlines and able to multi-task.
• High degree of integrity.
• Excellent Listening skills.
• Excellent command of spoken and written home language (Zulu/Xhosa/Afrikaans a bonus).
• Ability to simplify and communicate problems identified, when recognized.
• Ability to apply logic to arrive at conclusions when collating insight on investigations, and proactively engage on solutions.

We’d love to hear from you if...

• You have a Matric Qualification.
• Completed Qualification in Compliance or Management.
• FAIS RE1 and FAIS recognised qualification.
• Min 2 years QA experience and/or Min 2-5 years external QA experience.
• Min 2 years call centre experience.
• Insurance, Risk and Compliance experience.
• QA investigations experience (fraud, customer care complaints, special QA projects).
• Excellent interpersonal, verbal and written communication skills (previous coaching, training experience is a plus).