As a leading supplier at the forefront of the corporate travel industry, The Capital Hotel Group has achieved outstanding success since its inception in 2008. The Capital Hotels and Apartments consists of 9 Apartment Hotels located in Sandton, Rosebank, Pretoria and Cape Town. We offer standard hotel rooms, fully furnished serviced apartments and modern conf...
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The Concierge will work at the Front Office Desk of the Hotel and will act as a point of reference for guests who need assistance or require information. The Concierge must be able to provide customized solutions to each Guest by suggesting activities and facilities provided by the Hotel and will assist with the booking of transportation and will advise of malls, attractions, points of interests etc within the vicinity.
Minimum Requirements:
Matric
Hospitality Qualification or similar
Previous Concierge experience
Hands on Problem Solving approach and the ability to remain calm under pressure
Friendly, courteous and service-orientated
Customer service driven with outstanding communication and active listening skills
Knowledge of attractions, activities and the in the area as a whole
Ability to work as part of a team, as well as independently
Effective communication with members of staff as well as Guests of the Hotel
Honest and trustworthy beyond approach
Great attention to detail
Presentable/Professional appearance and well spoken
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