Conciliator: GP at Community Schemes Ombud Service (CSOS)

(Ref. CSOS/C/GP/08/24) 
Requirements

• Recognized Law degree (LLB) or a relevant National diploma, with a focus on Conciliation.
• At least 5 years’ experience as a Conciliator.
• Expertise and understanding of Community Schemes governance and conciliation of disputes.
• Understanding political and legislative environment of the CSOS and thorough knowledge of the CSOS as well as the Sectional Titles Management Act.
• Knowledge of the Community Schemes environment.
• Should have Corporate Governance with emphasis on community schemes.
• Advanced MS Office skills.
• Advanced presentation skills.
• Should be service-oriented.
• Should have analytical thinking skills.

Key Performance Areas

• Preparing and issuing Notices of Set down for all Conciliation hearings, inviting parties to a formal conciliation hearing.
• Chairing the conciliation sessions and assisting parties to find a resolution.
• Drafting Settlement Agreements and ensuring that they are signed by both parties.
• Prepare and issue Notices of Non-Resolution and referral to adjudication on all disputes that are not resolved at conciliation.
• Conduct informal telephone conciliations on simple quick resolution matters.
• Dispose of disputes in an efficient and effective cost-effective manner.
• Excellent case management and closure of all matters within the prescribed time limit.
• Ensuring that all case management documents are properly filed on SharePoint and comply to the generally accepted standards (SOP).
• Preparing detailed conciliation report.
• Assessment of disputes and issuing of statutory notices.
• Complaint and Query resolution.