Jobs at Community Schemes Ombud Service (CSOS)

(Ref. CSOS/A/KZN/08/24) 

Requirements

• Bachelor’s degree in Law/BProc/LLB.
• Admitted as an Attorney.
• Expertise and understanding of Community Schemes governance and adjudication of disputes.
• 5 years of expertise as an Adjudicator or Senior Management role or 10 years as a conciliator and/or court work/litigation/conciliation and/or arbitration processes of the CCMA or Bargaining Councils.
• Ability to resolve complex disputes.
• Ability to draft judgments and reports.
• Understanding the political and legislative environment of the CSOS and thorough knowledge of the CSOS as well as the Sectional Titles Management Act.
• Thorough knowledge of the CSOS Act as well as Sectional Titles Management Act, Companies Act, Housing Scheme for Retired Persons Act South Africa, Co-operatives Act, Promotion of Administrative Justice Act.
• Expert user of case management modules and Client and service centric.
• MS Office skills.

Key Performance Areas

• Conduct adjudications on disputes referred to adjudication in a fair, equitable and transparent manner.
• Working with the Dispute & Governance team.
• Excellent case management and closure of all matters within the prescribed time limit.
• Ensure that the adjudication order is issued to both parties with enforcement notices.
• Issue Adjudication orders with prescribed timeframes.
• Subject their adjudication orders to quality assurance.
• Prepare and issue Notices of Set down for all Adjudication hearings inviting parties to a formal or virtual hearings.
• Consider all evidence.
• Conduct investigations, inspections, enter or inspect asset, record or another document.
• Evaluate all evidence, apply legal research and applicable case law.
• Issue an adjudication order which is binding on the parties to the dispute.

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(Ref. CSOS/C/GP/08/24) 
Requirements

• Recognized Law degree (LLB) or a relevant National diploma, with a focus on Conciliation.
• At least 5 years’ experience as a Conciliator.
• Expertise and understanding of Community Schemes governance and conciliation of disputes.
• Understanding political and legislative environment of the CSOS and thorough knowledge of the CSOS as well as the Sectional Titles Management Act.
• Knowledge of the Community Schemes environment.
• Should have Corporate Governance with emphasis on community schemes.
• Advanced MS Office skills.
• Advanced presentation skills.
• Should be service-oriented.
• Should have analytical thinking skills.

Key Performance Areas

• Preparing and issuing Notices of Set down for all Conciliation hearings, inviting parties to a formal conciliation hearing.
• Chairing the conciliation sessions and assisting parties to find a resolution.
• Drafting Settlement Agreements and ensuring that they are signed by both parties.
• Prepare and issue Notices of Non-Resolution and referral to adjudication on all disputes that are not resolved at conciliation.
• Conduct informal telephone conciliations on simple quick resolution matters.
• Dispose of disputes in an efficient and effective cost-effective manner.
• Excellent case management and closure of all matters within the prescribed time limit.
• Ensuring that all case management documents are properly filed on SharePoint and comply to the generally accepted standards (SOP).
• Preparing detailed conciliation report.
• Assessment of disputes and issuing of statutory notices.
• Complaint and Query resolution.