Conference & Lodge Manager - Cullinan at Fidelity Services Group

Job Description

Job Title: Conference and Lodge Manager

Job Purpose:

• A position for a Conference and Lodge Manager has become vacant at Mutango Lodge.  The position will pay a pivotal role in the management of all resources, logistics and financial aspects related to the department. Operational duties include but are not limited to the management and co-ordination of venue bookings, accommodation readiness, meals and functions, staff management, hygiene standards, facility maintenance and customer care. This role is ultimately responsible for the overall efficient functioning of the facility.

Qualifications and Preferences:

• GR 12/Matric Certificate
• A minimum entry requirement will be a Diploma in the relevant fields (Hotel and or Hospitality Management)
• Preference is given to applicants with a Bachelor’s Degree in the following areas: Marketing, Management, Business/Administration, Event Management, Hospitality Management.
• A minimum of 3-5 years’ experience in a both Conference and Lodge Management.
• Financial Experience is essential
• Procurement and Stock Control (Preferred)
• Budget Reporting
• Driver's License
• Clear Criminal Record
• Own Reliable Transport
• Willing to travel when required

Conference Management:

• Operational oversight of the full-service in corporate conference events.
• Lead and coordinate all aspects of conferences, meetings, exhibitions, and other events for multiple clients, including pre-planning, on-site execution and post-event wrap-ups.
• Oversee financial management responsibilities, including budget creation, monitoring revenue/expense performance.
• Manage project plans and ensure consistent communication with clients regarding show updates, project milestones and deliverables.
• Proven expertise in fostering relationships with Executive level clients.
• Follow up on all guest comments, requests and complaints, all function activities, changes, staffing level problems and suggestions.
• Ensure that all function rooms are clear and secure each evening and that the Conference rooms are clean, tidy and secure at all times.
• Manage continuous improvement to service levels and customer expectations.
• Provide clients with all necessary information and details regarding their visits (audio visual, set up, food & beverages etc.)
• Provide consistently high levels of customer service to all event participants and ensure professional execution of engagement enhancements in support of conference goals in a cost-effective manner.
• Develop and sustain good relationships with senior leadership across the Group.
• Always provide immediate responses and support to clients.

Lodge Management:

• Supervisory responsibilities in accordance with the organisation’s policies and procedures.
• Oversee daily management of the lodge and staff including accommodation, housekeeping, guest activities, hosting, conference facilities, maintenance, gardens and security.
• Maintaining good working relationships with all other companies.
• Managing the operations through planning, organising, implementing, monitoring, evaluation and reporting.
• Overview of invoices, stock take, promoting the Lodge and customer satisfaction.
• Manage the entire managerial function of the Lodge and ensure operational effectiveness.
• Allocate duties to all staff daily with the necessary items required for efficient services, thereby maintaining the highest standards and appearance and social skills as required.
• Manage all human resources effectively and ensure optimal performance standards are maintained.
• Maintain a high Standard of Housekeeping
• Daily/Monthly and Quarterly reporting.
• Other roles and responsibilities to be assigned when applicable and required.

Facilities management

• Maintain adequate Health and Safety standards in terms of compliance with the prevailing legislation and By-laws as and when required.
• Ensure all SHE standards and procedures are adhered to within area of responsibility.
• Oversee all security procedures and maintain adequate rules and regulations pertaining to the securing the entire facility, clients and management of all company assets within area of responsibility.
• Manage the maintenance schedule and priority repairs as per service schedule and or budgetary consideration.
• Maintain the image of the Lodge by ensuring adequate maintenance, cleanliness and image is maintained at all times.
• Manage waste and ensure limited environmental impact.
• Manage the business continuity as per the prevailing plan and ensure emergency implementation as and when required.
• Conduct annual emergency and evacuation drills.
• Ensure all vegetation, gardens and facilities are maintained to ensure no safety, health or environmental hazards exist.

Skills:

• Strong Leadership, Interpersonal skills & Customer Service (Preferred)
• Flexibility to Work irregular hours and weekends. (Preferred)
• Strong organisational and administration skills with the ability to prioritise effectively.
• Excellent communication skills both written and verbal.
• Strong attention to detail and accuracy.
• High level of proficiency in MS Office, particularly Word and Excel.
• Ability to collaborate and work effectively as part of a team.